how to get entitlement for ZD1200

Question

I referred an article to get entitlement file for ZD1200, and I can download a spt file which is about 1kB, but when I upload at administer->support it seems not working.
 https://support.ruckuswireless.com/articles/000003546

mecbelly11 · Answer

Just worth an ask - is there much risk to this process? I'm een to give it a go, but realistically is there much risk to screwing up the ZD or bricking it?

tutuapp  9apps

unknown · Answer

Hi Santhosh,

Thanks for helping it.
We purchased the controller and APs from Tessco, so the support contract should be covered at least for the first year, right? 
Also, how to contact customer support team? Can you share their email address or any other ways to reach them?

Regards
Junlan

santhosh_dk · Answer

Hi Junlan,From the database I see that the support contact is not purchased or activated for the serial number 411738000108.If you have purchased support contract and not registered ,please contact our customer support team to get it registered. RegardsSanthosh