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R510 - Force Client to Connect to Master AP

ryanhayes

I have a newly installed Unleashed R510 system with 2 AP's wired together. It came with my new Smart Home. I have several issues:

Several of my clients are continually connecting to the AP that is the farthest away. It is especially bad with my Apple TV. My Apple TV is about 6 feet away from the Master AP downstairs, yet it will not stay connected to it. It wants to connect upstairs on the 2nd floor. When it does this, I get a very poor signal and a speedtest reveals <10 Mbps down and up (on a gigabit connection). If I restart the Apple TV, it will connect to the master for about an hour and speeds are fine (over 200 Mbps up and down). It will then switch back to the AP upstairs. I can also go into the Unleashed app, block the Apple TV then unblock it and it will once again connect back to the master. This is insane. Is there a way to force a client to only connect to the Master AP? Why is this happening?

Secondly, how do I access the settings for the system? The app is very limited.

Lastly - I pay for a static IP from my ISP. Do I enter that into my router that the ISP provided or into the Unleashed system? I'm assuming it's my ISP's router.

Any help would be greatly appreciated.

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hayward_kong

Ryan, what router do you have? Or are you using one of the R510 as router vs access point?

What’s you network structure like?

for example: Cable modem —> edgerouter lite —> Poe switch —> ruckus r510

hayward_kong

Is there a way you can find out the local lan ip of your ruckus? Yeah I don’t use the unleashes app much and just log on directly to the master ap via laptop web browser ...

ryanhayes

Using my local ISP's router. I'm on a fiber gigabit network so no modem needed. Layout is Router - Poe switch - Ruckus R510.

hayward_kong

yeah you should be able to login to the fiber gigabit router and see what ip's are leased and see which one is the ruckus R510 ips... and then login to the Ruckus R510 master from there using a desktop/laptop computer via webbrowser.

ryanhayes

Thanks. I'll try this.

hayward_kong

Ryan, since you paid for 1 single static from your ISP or 5 static ip package? call up your ISP and find out what static IP or static iPs are you assigned? some ISP providers like comcast business would give you a single static ip that you can assign for a different router... they should provide you a list of static ips that are for you and subnet address as gateway route address... I'll explain more to you once you get more info from your ISP.

ryanhayes

It is one single static IP and I have it. I just need to know if I need to enter it into their router or Ruckus.

hayward_kong

can you confirm if that static ip that you were issue is different than the one that provided by your ISP router.... just do a speedtest.net test.... and it should give you an ip in the test window...