Can't Access Web UI in New installation of VZS 3.6.2 in Esxi. All services down

Question

I am installing a new setup of Vzs, with fw 3.6.2.0.222 in Exsi 6.5.0 , i use this firmware to gain compatibility with older AP's. After deploying the .OVA image and finish the setup, the controller never start the services, never had Webui access neither SSH, when connected on CLI and type show service command, appears "% All services are down" No matter how many time do i wait, the services never start.When typing service restart command i receive "Process had been started before and running... Please login console or adminweb to setup system first!!! tomcat already startup, skip startup process. Successful operation.When typing the command show alarm , the controller tells "%Database is not ready to access. Please try again later" We tried to reinstall the Vsz many times, also redownloading the ova image, checking md5 and nothing works. Anyone has experienced a similar problem?

farooq_ilyas · Answer

hi,

i have a configured ruckus controller but i am not able to access it from gui now, can access it from cli.

any help please

unknown · Answer

From command output, looks like controller is in Crash Mode, I would suggest you to download fresh copy of OVA file and spin up the instance again. I would choose version 3.6.2.0.250.Regards,Parikshith

unknown · Answer

Hi Parikshith, we've already completed the setup process, which includes selecting the controller type (Highscale or essentials) after that selected the ipv4 in manual, and set the ip address of the controller, netmask, gateway and DNS . after completing that and typing 'restart network' the services never get up, we can't acces via WebUi neither SSH, no matter how time we wait. Attached a screenshot with the situation. Thanks