Unable to upgrade firmware on a ZD1100 from 9.1.2.0 to 9.8.1.0

Question

We have a ZD1100 running 9.1.2.0 build 8 firmware, managing two ZF7762 outdoor APs. One of ZF7762 AP is the root AP and the other is a mesh AP. We need to add one new T300 outdoor AP to ZD as Mesh AP to extend the coverage. For this tried updating the firmware to 9.8.1.0.99, but after choosing the file from IE 11 browser it shows uploading nothing else. Waited for one hour, but nothing happened and still shows uploading. From other posts came to know that there is an upgrade path to follow for the upgrade and cannot directly jump to 9.8.1.0 from 9.1.2.0. Please help with the upgrade path to follow and the correct version of firmware ZD1100 for all the APs to work (ZF7762 & T300).

martin_martin · Answer

Hi Metco,

Just contact chat on support.ruckuswireless.com and let them create a case and assign to Martin.

Mention this forum chat.

I will assist you then with the upgrade.

Kind regards

Martin

martin_martin · Answer

Jeff this has nothing to do with the Premium account he needs, you are referring to the TLS version of the https connection.

unknown · Answer

I recently had this issue and Support had me download Firefox 45 and then surf to about:config, search for and change security.tls.unrestricted_rc4_fallback to user mode. I just clicked on it once to change it and then I saved the settings and performed the upgrade and it actually worked slowly but surely. I went directly from 9.6.1 to 9.8.3.0.44