BACK TO SUPPORT PORTAL
RUCKUS Technologies
Wired
Wireless
Cloud Services
Miscellaneous
RUCKUS Lennar Support
Lennar Knowledge Base
RUCKUS Lennar Support
Resources
Community
Technical
Register
RUCKUS Technologies
Home
Resources
Wireless Questions and Best Practices
mac os connection problem
unknown
some of my clients having problem for connection to wireless network. they can not connect at all. this problem is only for Macbooks and ipads, iphones have no problem. my ssid is open with no security. i also checked with wpa2 the problem still exists. my ap model are zf7352 and my zd model is zd1200 firmware 9.12.1.0 build 148
Find more posts tagged with
Accepted answers
All comments
michael_brado
What troubleshooting have you done? Have you looked at your AP Support Info files,
and ZD Debug? Are you sure the clients have strong enough signal from where they
are, and that they are not being affected by local interference, etc? Can you update
drivers on those client devices?
unknown
sorry for dumb question....Can they see the WPA or open SSID ??
unknown
thanks for your reply. i am really not very familiar with AP Support Info files and ZD Debug. i would be grateful if you can tell me how to do it. i am sure to have strong signal as i was in front of AP. there should not be any interference as my other clients have no problem. (my environment is big it is a 6 floor Hotel) i updated mac os software to the latest version. but problem still exists. i checked with another AP (a wi-max modem) they can connect to it. i should also mention that i have a kerio control hardware appliance as the router and web authentication.
unknown
thanks for your reply. actually it is a smart one because some devices even do not see the network ssid at all. their wifi does not turn on and they say every other place they can connect. i do not know how they connect when they wifi is off!!
my problem is some of them see the ssid an can not connect. not every mac book but some of them can not connect.
unknown
If the user is having the connection problem on Mac OS then the user has to click on the wireless option and then click on the network name, after that click on the advance button on the wifi option. Now the user needs to drag the network name on the advanced option and then the connection will establish.[ additional SPAM removed ]
unknown
I just read entire problem of yours, if you are getting issue while making Mac OS Connection then i recommend you to concerned with
Mac Error Code 43
to get your solution. Thanks for Sharing.
Quick Links
🗂️ All Categories
📄 Recent Posts
❓ Unanswered
🆘 Help
Tags
SmartZone or vSZ
RUCKUS Self-Help
Cloudpath
ICX
AP Management
vSZ
Access points
ICX Switch Management
Lennar homes
SmartZone
