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My zd1200 connect to every except one AP r320

unknown

I have 40 APs R320 connected to a zonedirector 1200 with 40 licences, I don't know why but at every time I have one AP which not connected

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sanjay_kumar

Hi Ayoub,

Do you have any disconnected\Offline AP showing in the dashboard?
Also, what is the firmware version of the ZD.

unknown

Hey sanjay,

I have one Offlin Image_ images_messages_5f91c45a135b77e247a3e9c5_4db6d38ae74e31f13499f5535d3df35c_RackMultipart202010055185117cb-ec0c0ca7-14d1-4682-a3e7-298468afab7e-1496399063.JPG1601903086

Image_ images_messages_5f91c45a135b77e247a3e9c5_4db6d38ae74e31f13499f5535d3df35c_RackMultipart202010055185117cb-ec0c0ca7-14d1-4682-a3e7-298468afab7e-1496399063.JPG1601903086

unknown

Hey sanjay,

I have one Offlin Image_ images_messages_5f91c45a135b77e247a3eccb_3b7c8aad3b4eaafd46802a4c5fc42618_RackMultipart202010055185117cb-5ff555bb-f758-4669-8737-aa817b9d0aa3-1496399063.JPG1601903086

Image_ images_messages_5f91c45a135b77e247a3eccb_3b7c8aad3b4eaafd46802a4c5fc42618_RackMultipart202010055185117cb-5ff555bb-f758-4669-8737-aa817b9d0aa3-1496399063.JPG1601903086

unknown

there is licence Image_ images_messages_5f91c45a135b77e247a3ef9e_a5c1f3eaef08454ae05a55a60e371acf_RackMultipart202010051006051kl-92fc2bda-d07d-49b5-99cf-91e09f92156f-106357463.JPG1601903233

Image_ images_messages_5f91c45a135b77e247a3ef9e_a5c1f3eaef08454ae05a55a60e371acf_RackMultipart202010051006051kl-92fc2bda-d07d-49b5-99cf-91e09f92156f-106357463.JPG1601903233

sanjay_kumar

Hi Ayoub,

The AP which is offline, are you able to ping it and login from the CLI?
Will the issue gets resolved automatically or will you do any workaround for it?

unknown

hello Sanjay,

no it can't answer to a ping , no I always have the same issue

sanjay_kumar

Hi Ayoub,

If the AP is not answering to ping or SSH, then it is the problem from the AP side and not from the ZD license.
If it is a license issue, then it will show offline on the controller, but the AP will still have the IP address and should be responding to ping and SSH.

You might have to check on the AP side at the time of issue.