How to replace broken primary controller with a RMA device on a cluster mode?

Question

The primary controller SmartZone 100 in a cluster mode has a hardware failure and we have to replace it with a new unit.
Anyone can suggest what is the procedure to replace the primary controller unit, licenses?

sanjay_kumar · Answer

Hi Nyi_nyi_soe,

Please open a RMA case from the below link so that our team can help you to replace the device and licenses.

https://support.ruckuswireless.com/contact-us