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Failed to ping ICX 192.168.1.35. Suggest checking the network. ICX switch is disconnected

unknown

Hi,

I am seeing my switch status is disconnected with message Failed to ping ICX 192.168.1.35. Suggest checking the network.

I am able to connect to APs on my windows laptop and get the internet but whereas not working on my Apple devices (macbook, iphone, ipads )

Does anyone has any idea? How I can resolve this?

I had this issue last time and Lennar team replaced the switch to work. But the issue come back again.

Thanks,

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Vineet_nejwala

Hi Om,

The issue seems tricky as you can connect on wireless via windows but not iOS. Can you validate once you try connecting to wireless via macbook, iphone, ipads are these client receiving an valid IP address and if by mistake any device policy has been configured and applied on the WLAN ? Further for the iCX message if you can login to the AP or from the window device can you ping the IP "192.168.1.35" and see the result.

You can also reach out to our TAC team who would help further with the issue.

You can open up a case using below :

1) You can call our support helpline and a rep would help creating a case :

https://support.ruckuswireless.com/contact-us

2) You can directly open a case via our support portal :

https://support.ruckuswireless.com/cases/new

Best Regards

Vineet

unknown

@vineet_nejawala

I have already created a support ticket yesterday but have not heard anything back yet.

I am getting the IP address on all Apple devices. Windows connected but the internet was dead slow. I have been using this device for one year. Got this issue last time as well so Lennar replaced the switch and worked fine but it happened again. Not sure how to troubleshoot and make it work. I see, Internet working fine when the switch shows connected. It is not working when it is in disconnect mode.

How can I verify device policy has been configured and applied on the WLAN ?

Here is the ping status

C:\Users\othamsetty>ping 192.168.1.35

Pinging 192.168.1.35 with 32 bytes of data:
Reply from 192.168.1.21: Destination host unreachable.
Reply from 192.168.1.21: Destination host unreachable.
Reply from 192.168.1.21: Destination host unreachable.
Reply from 192.168.1.21: Destination host unreachable.

Ping statistics for 192.168.1.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

unknown

I have restarted the switch again . It looks to me working fine. I don't know what was wrong. I rebooted a couple of times but finally succeeded.

Vineet_nejwala

Hi @omprakash_thamsetty

Can you please provide me your support case number to ask the TSE to reach out to you to at earliest and assist with the client connectivity issue on apple devices.

Best Regards

Vineet

syamantakomer

Hi Omprakash,

Please make sure that your ICX switch has switch image on both the flash partitions.

If one partition has router image and other has switch, system may boot up with router image after a power outage and then there will be a lot of issues.

unknown

@syamantak_omer Could you please guide me how I can take ICX switch has switch image on both the flash partitions ?

syamantakomer

1. Run below command to check what code you have on both flash partitions.

show flash

2. Check if one of the images are router and also check which from which image switch is booted last time. Make sure you first boot with switch image, if currently switch is on router code.

3. If need to boot from switch image, find out which partision had switch image and run below command.

boot system flash [primary | secondary]

4. To copy from primary to secondary run below command.

copy flash flash secondary

5. To copy from secondary to primary, run below command.

copy flash flash primary