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Notebook Can't connect to SSID with DPSK auth

unknown

Dear All

Anyone knows about my problem?
I just create SSID with Dynamic PSK , most of user can connect to SSID that I've been created
but some users can't connect to the SSID
I've been registering mac address to SSID and I've got the passphrase, but when i'm trying to connect, there always "verifying and connecting" and finally the message is can't connect to this network

but if I've tried to connect another SSID without DPSK the notebook can connect without problem

any solution about this?

Best Regards