Encountering Issues on SCI GUI

Question

Hi,

I have installed SCI 2.4. It is showing errors no data available/data cannot be retrieved etc in some PCs and browsers. In same machine firefox shows errors while chrome working well.

Is there any known compatibility issues of SCI GUI with browser/java versions or any thing?

I suspect this is not SCI application issue since some browser shows data as expected.

Thanks

unknown · Answer

It is happening except data explorer.

I will check on firewall ports. Proxy is not used while checking.

Will respond others soon.

lakshmi_nagaraj · Answer

Hi Pamuditha, few questions:

- Is this happening only with the clients report? Or is it happening with other reports as well? 
- Is this happening only on certain PCs?
- Is there some foxyproxy kind of tool running on the PC? Or is there any specific network management tool being used?
- Are all the ports specified in the install guide open?
- Is there any kind of tunneling or port forwarding?
- Can you please check  Admin > Settings > Status & Update page? Does it show any errors?

Thanks.

unknown · Answer

Hi Lakshmi,

Please see attached snapshot.

Thanks