ZD1100 jumps to web-address

Question

I rebooted a used ZD1100, updated the FW locally (Refresh6) via 192.168.0.2. Worked fine, no problems. But after connecting the unit in the network it first jumped to https://192.168.0.2/tohttps.jsp  and directly jumped to https://hol-wlan01.???.com (???=clientsname of company). I cannot access the ZD1100 anymore, via its IP, allthough the ping does work. Does anyone have a solution for this?

unknown · Answer

First of all thanks for the replies on this issue. I could only do a reboot/reset by pressing the button in the pinhole (as I was not able to access it via a pc. I had to do this several times and after 4-5 times the unit came back online. After some digging in older posts I found out the just typing the ip address in the browser was the cause. Typing just the ip or only with http caused the same error. But https followed by the defauflt IP did the job. Maybe stupid of me, but I am using Ruckus for more the 6 years and never had this issue. Not in my own office and not at other places, very curious. Allthough it now works I still do think something is wrong with it because upgrading the unit from Refresh3 to Refresh5 does not work. Would cleaning the internal memory work and if yes how do I do that?

michael_brado · Answer

I've never heard of this behavior either.  I recommend Factory Default your ZD, not just a Reboot, to clear whatever might have been on it.
If that's not it...

If you see this problem after a FD, I'd question the source of your purchase, about where did the ZD come from originally?  Could it have been an OEM from a local ISP?  In which case, a custom boarddata config cannot be changed, and it would need to be fixed/replaced/managed by the ISP who had the legal right to sell it with a custom config.

unknown · Answer

What issue exactly can u explain , is ap model support that firmware . Which u upgraded , which firmware u r currently using with build no