BACK TO SUPPORT PORTAL
RUCKUS Technologies
Wired
Wireless
Cloud Services
Miscellaneous
RUCKUS Lennar Support
Lennar Knowledge Base
RUCKUS Lennar Support
Resources
Community
Technical
Register
RUCKUS Technologies
Home
RUCKUS Technologies and Products
Access Points - Indoor and Outdoor
What happen if I stop subscribing to Ruckus Technical Support (Watchdog Partner Premium)
unknown
What if we stop renewing our subscription?
Find more posts tagged with
Accepted answers
All comments
unknown
NO Advance replacement in case of a hardware failure. Read warranty terms
NO technical support .
NO software upgrades
john_d
As Monnat Systems said, since you have premium support, you currently get advance replacement of hardware. Without premium support, you'll be back to the default hardware warranty, which requires you to send in the defective hardware before replacement hardware is available.
Furthermore, as of Firmware 9.9, ZD's enforce that software updates require an active support entitlement. Your ZoneDirectors will no longer allow you to apply new software updates if they do not have a support entitlement.
Less importantly, you'll lose access to some support KB documents (most of the documents that pertain to ZoneDirectors), as many of the support documents are Premium only.
Quick Links
🗂️ All Categories
📄 Recent Posts
❓ Unanswered
🆘 Help
Tags
SmartZone or vSZ
RUCKUS Self-Help
Cloudpath
ICX
AP Management
vSZ
Access points
ICX Switch Management
Lennar homes
SmartZone
