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Ruckus Unleashed sluggish after power outage and Switch disconnected

unknown

Hi, I know there's a couple threads about this recently, but just hoping you could help me specifically. I have a Lennar house and a ICX 7150-C12P switch.

Since a recent power outage, my Ruckus Unleashed performance is poor. On a browser, pages load sluggishly. Some devices that used to work in the basement don't anymore. On the Ruckus app and unleashed.ruckuswireless.com, the switch shows as disconnected.

So after a lot of tinkering, I was able to make it this far, but I'm stuck.

1. I can access the web GUI of the switch via the IP http://192.168.1.67/ (found from the AT&T Smart Home Manager app)

2. I can also use Putty (open it, put that IP, leave SSH as connection type, enter credentials)

3. I then type "enable" on the putty screen

4. I type "configure terminal" to get super access

5. I type "boot system flash primary" to set it to try and run from the primary aka switch mode

6. I type "write terminal" to set it as the default

7. I then exit the screen and login again, "enable", "boot system flash primary". It reboots, but if I run "show version", it lists

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz1011

On the WEB GUI, I see the following. I wonder if my primary got corrupted somehow? Why is it T211 not T213 like the secondary? What's the next best step? Should I reset? Or upgrade the firmware?

Flash Primary Image Version:	08.0.90T211, size=28660224
Flash Secondary Image Version:	08.0.90T213, size=32539748

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jim_palmer

Can you get back into that switch, run the command "show flash" and paste the result? I'm not saying you need to upgrade to 92d or have the primary and secondary the same, I'm just curious right now. Also, you should be able to set the boot, save it, and then reboot immediately. The logout and login again aren't really required.

Image_ images_messages_60a2e0e4c1307254c6cc0690_0987a6f0bafe8106a8320a919d6cfd18_ScreenShot20210517at3.28.59PM-48257abd-cf3a-4a10-996d-5e2896db3b39-1644659800.png

unknown

@jim_palmer

SSH@ICX7150-C12 Router>show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Code Flash Free Space = 1131024384

BTW, I think, but I'm not sure that I set the default boot correctly. But I did several times "boot system flash primary", but it keeps showing the secondary when I do "show version". This has been complicated, and the firmware upgrade looks even harder, so I would like to not do that if not needed.

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Image_ images_messages_60a2e1e38c74ef317253862a_71dfc15ebed6b0377c9fafd81ba83917_ScreenShot20210517at5.35.57PM-8f7c9ae3-1bc5-466a-aa34-50b2b4ab7bbb-918916724.png

SSH@ICX7150-C12 Router>enable

No password has been assigned yet...

SSH@ICX7150-C12 Router#show boot-preference

Boot system preference(Configured):

Boot system flash primary

Boot system preference(Default):

Boot system flash primary

Boot system flash secondary

jim_palmer

If you read my personal blog, you will know that I'm not great at networking. Give me a second to get with someone.

Also, don't be afraid of firmware upgrades. They seem much scarier than they really are, especially if you have a Windows computer.

Quick question, do you want to run router code or just switch code?

unknown

I think I want to run Switch Code? Since it seems to be on secondary aka Router code, no matter how many times I tell it to boot to primary. I'm guessing the third R means Router. I have a Mac, trying to understand this TFTP stuff on YouTube.

Primary: 08.0.90BT211 (SPS08090d.bin)

Secondary: 08.0.90BT213 (SPR08090d.bin)

unknown

Hey @jim_palmer appreciate you talking me through this! So I haphazardly went ahead and attempted to upgrade the firmware, and finally, my Ruckus Switch isn't showing as disconnected (will remain to be seen if Echo Flex in basement can connect fine and others improve as well). Sure I could have called Ruckus, but thought maybe it would be good to have as a reference for other DIYers.

Question 1: So just curious, should I just do "copy flash flash secondary" per http://docs.ruckuswireless.com/fastiron/08.0.50/fastiron-08050-switchstackingguide/GUID-226D7958-98C5-46E7-A4BE-5038A0E1EB99.html or leave primary as Switch 08.0.90j and secondary as Router 08.0.90d

Question 2: Wonder if I can tune QoS in the switch to improve Ruckus snapiness? I don't know if my Ring is hogging it since it seems to be fine.

Image_ images_messages_60a306cd91eb1060df024f41_7dbab71417ad05ec85e9beca5c354242_ScreenShot20210517at8.12.50PM-a6b7e16d-a1cd-4134-ab41-17ade9cfa8cc-466759017.png

The steps aren't very clear in 1 spot, here's what I did.

1. Checked out https://rick.cogley.info/post/run-a-tftp-server-on-mac-osx/ and did as appropriate to turn on TFTP on my MacBook.

2. Downloaded 08.09.0j .zip as recommended per https://support.ruckuswireless.com/products/108-ruckus-icx-7150-campus-switches#sort=relevancy&f:@commonproducts=[ICX%207150]

3. Navigated to get SPS08090jufi.bin from the extracted zip and placed it at /private/tftpboot

4. Navigated to Switch Web GUI > TFTP > Image, set TFTP Server IP to my current WiFi IP, and Image File Name as SPS08090jufi.bin.

5. Clicked Save to Flash

6. Used Apple Terminal to get to the CLI, and again did "boot system flash primary".

7. Show version shows that it's correctly the Switch image.

8. Went to unleashed.ruckuswireless.com and saw Switch wanted to join. Had to reenter credentials, and it connected unlike before.

SSH@ICX7150-C12 Switch#show version

UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j

(29360128 bytes) from Primary SPS08090j.bin (UFI)

SW: Version 08.0.90jT211

SSH@ICX7150-C12 Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)

Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)

jim_palmer

Congratulations on working through TFTP on the Mac! That took me forever to figure out!

If the switch joined Unleashed, then it makes me wonder if Unleashed also did a code upgrade after the power outage, which I will get to in a second.

I have never been a fan of storing different versions of code in primary and secondary, but it is a personal preference. I would leave it for now and once everything is running smooth, I would copy primary to secondary just to prevent any problems in the future.

QoS is a funny thing in Wi-Fi. Unless the AP is overloaded, which I suspect your APs aren't, it doesn't have much effect. It shortens the wait timers the device will use when moving through the process to determine if it is free to transmit. I suspect you have a problem elsewhere, and not QoS. I have a Ring, 8 wired cameras, and stream from 5 TV's and I don't have a problem (other than wondering why I have a total of 9 cameras).

What version of Unleashed are you running? When you are looking at the Unleashed dashboard, does it show all your RUCKUS APs as connected?

syamantakomer

Hi All,

It is very common that after a power outage switch may boot with alternate image (router code, if both flash are not upgraded to SW image).

To prevent this, please update both the flash image to SW code or set the preference for the SW image.

Refer my response to a similar query on another thread.

https://forums.ruckuswireless.com/conversations/ruckus-at-home/power-failure-causes-switch-to-reboot-into-router-mode/604a226f56830c0d5879b43c?commentId=609a0eb7f5cc1541df8a611e&replyId=609a8782131c1e0a957a3623

unknown

Yeah the Ruckus was generally responsive when it was in switch mode, until after the power outage, only the Ring could reliably connect to it. Since downloading the 08.09.0j UFI switch driver for the primary flash, my Echo Flex in the basement once again can connect consistently.

Per https://unleashed.ruckuswireless.com/admin/dashboard.jsp?privilege=rw I am up to date (200.9.10.4.243). All 3 APs are connected, the switch as well (it showed as disconnected for a long time since the outage before I just got it back).

unknown

@syamantak_omer Thank you! I wish this process was much easier and that Ruckus just had both the primary and secondary as switch images for Lennar customers. Like how for the APs, we have the easy web interface, and the easy download firmware from the internet, but the switch upgrade is so hard for most people.

Kind of scary too, it seems my primary image was corrupted since I couldn't manually do it until after the firmware update, but at least all fine now.

linda_nguyen

Hi there! I had a power outage on 5/15/2021 and since then have poor performance on my ruckus R510. Called support, got a case #, still waiting for a call. Not sure how long it will take to hear from someone, but it has been more than 6 hours. I am not tech savvy, can I fix this myself? Also now I see there is a patch or upgrade - do I need that? I have a Lennar home, and they told me to call you. Help!

sanjay_kumar

Hi Linda,

We got the case number, we will have an engineer contacting you shortly.

unknown

@john_huynh What are the default creds for the ICX switch? I would love to perform the firmware update however, I dont know the username/password.