Cannot get R610 up

unknown

Bought another R610 to add to the two that I already have. Cannot connect to it at all whether it is via http/ssh/ or unleashed.ruckuswireless.com.

 Have tried with my linux machine and windows machine, three different browsers...

If I add it to my existing network it will pull an IP address from DHCP but cannot connect to that IP address either. Won't accept any password that I use(have tried admin/sp-admin/SN of AP.)

If I connect directly to it(192.168.0.1), it says address unreachable. 

My first two AP's were up in a matter of minutes so I am completely lost as to why I cannot for the life of me get this one up. 

david_black_594

3 possibilities -

(1) you bought a used AP that was previously managed by a ZD, SZ, or standalone. The previous owner changed the factory password.

(2) you bought the standard R610 (part number 901-R610-US00) instead of the Unleashed model (9U1-R610-US00).  Unlikely because is this was a new 901 AP, super sp-admin would work. 

(3) bad AP

If (1), do a hard reset - using a paper clip, press and hold the reset pin 8+ seconds while the unit is powered up.  After it reboot, super-sp-admin will  work.  Observe the version of firmware that is on the device:

ZoneDirector 9.x, 10.x

SmartZone 3.x, 5.x, 6.x

Standalone 100.x, 104.x, ...110.x etc is factory base code or standalone

Unleashed 200.x

If (2), you need to reimage the AP with Unleashed firmware.

If (3), please describe the behavior of the LED lights.  Correct behavior is:

PWR red solid - booting up

PWR green flash - trying to obtain an IP address, gateway, etc.

PWR green solid - successfully obtained IP address

CTL green slow flash - searching for controller (ZD, SZ, or Unleashed master)

CTL green fast flash - found controller and downloading config

CTL green solid - connected to controller and config downloaded

radio lights orange solid - radio broadcasting 1+ SSIDs no clients connected

radio lights green solid - radio broadcasting 1+ SSIDs and 1+ clients connected