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R650 bricked after upgrade

unknown

Hello,

I had the stupid idea of doing a firmware upgrade on my R650 manually throught the R650 homepage as the autoupdate (through url http://fwupdate1.ruckuswireless.com/ ) was broken . Since then, it shows a simple " Building the Unleashed Network. It may take a few minutes. " when accessing the r650 homepage on my browser.

I took a firmware from the R650 firmware page and here is what shows the fw show all now :

rkscli: fw show all
<Control Info>
control file /writable/fw/main.cntl not in flash
-------------------------------------
current primary boot image is Image2
---------------<Image1 FW header>
Magic:        RCKS
next_image:   0x380000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x42000000
entry_point:  0x42008000
timestamp:    Wed Dec 18 01:19:46 2019
binl7_len:    24026976
hdr_version:  4
hdr_cksum:    0xC704
version:      114.0.0.0.1294    ( 114.0.0.0.1294 )
MD5:          3EB8C61483DD5581B458E9E1278EA2D6
product:      r730      (0)
architecture: 0
chipset:      0
board_type:   0
board_class:  0
customer:
Image Sign Type: Fully Signed Image(FSI).
---------------<Image2 FW header>
Magic:        RCKS
next_image:   0x380000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x42000000
entry_point:  0x42008000
timestamp:    Tue Aug 11 07:41:50 2020
binl7_len:    46153568
hdr_version:  4
hdr_cksum:    0x0E1B
version:      200.9.10.4.202    ( 200.9.10.4.202 )
MD5:          5C4195B9169D655D59C86C0F9084D9C2
product:      r730      (0)
architecture: 0
chipset:      0
board_type:   0
board_class:  0
customer:
Image Sign Type: Fully Signed Image(FSI).
OK

So I tried reupgrading the firmware through the CLI throught FTP and I keep having this error with any of the following firmware images I tried :


R650_114.0.0.0.1294.bl7
R650-200.9.10.4.233.bl7
R650-200.9.10.4.212.bl7
R650-200.9.10.4.202.bl7

rkscli: fw update
fw: Updating rcks_wlan.main ...
v54_fw_update: download 51.68.11.228 section=rcks_fw.main image=Image1 ctl_file=R650_114.0.0.0.1294.bl7 (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(13240) : CTL Get Error

rkscli: fw update
fw: Updating rcks_wlan.main ...
v54_fw_update: download 51.68.11.228 section=rcks_fw.main image=Image1 ctl_file=R650-200.9.10.4.233.bl7 (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(13833) : CTL Get Error

rkscli: fw update
fw: Updating rcks_wlan.main ...
v54_fw_update: download 51.68.11.228 section=rcks_fw.main image=Image1 ctl_file=R650-200.9.10.4.212.bl7 (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(15746) : CTL Get Error

fw: Updating rcks_wlan.main ...
v54_fw_update: download 51.68.11.228 section=rcks_fw.main image=Image1 ctl_file=R650-200.9.10.4.202.bl7 (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(16211) : CTL Get Error

Would you have any idea before I send my R650 back to RMA ?

Have a nice week,

Nicolas

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Accepted answers

eizens_putnins

I don't work for Ruckus. But I am a Ruckus partner since 2006. I use Ruckus support regularly, and it is very helpful. You just need to know what to ask and form the very beginning provide support with all necessary information to help you efficiently. Ruckus has very good support engineers actually, and they are very helpful. Of cause, we have the support contract...

Also, when I see the messages similar to "Ruckus is frustrating and I am going for different brand", I always feel surprised why people want to change a very good product (in my opinion - best on market currently) to something not that good, hoping that it will work better for them. There are bugs and problems with any product, so service is provided to resolve them, and Ruckus support is definitely better than most leading vendors provide.

But to get real help from support (or forum) you need to be able to provide all necessary information, not just state "I have R710 AP ad it doesn't work, what should I do?".

When I create support case, I start for collecting all background information (controller serial, network structure, IPs, software versions, AP models and firmware versions, other relevant info) and error messages (screenshots) and / or logs, so when case is opened, I post all this info as attachment to case. This way I get useful reply in the very beginning, without wasting time to answer standard questions to establish the issue.

All comments

eizens_putnins

As far as you can access AP, you most probably don't need to RMA it, but you definitely need to open service case with Ruckus (which is required to do RMA anyway).

Current status of AP is unfinished upgrade from standalone to Unleashed image, so you have in flash 2 different images, and you are booting from Unleashed one.

Don't use upgrade from Internet, use upgrade from local file - you may have some issues with connection (small mtu, etc), and file get corrupted on the way.

You can also use TFTP upgrade, but using WEB interface is more convenient.

Do you have access to AP through WEB?If yes, try update firmware through WEB to standalone image 114.0.0.0.1294 (probably better after "set factory" command).

unknown

@eizens_putnins thank you very much for your answer. I don't have acces to the web interface anymore. I only get the line " Building the Unleashed Network. It may take a few minutes. ", but I have access to the CLI and when I try to update to 114.0.0.0.1294 even after a set factory, it keeps returning the following error :

fw: Updating rcks_wlan.main ...
v54_fw_update: download 51.68.11.228 section=rcks_fw.main image=Image1 ctl_file=R650_114.0.0.0.1294.bl7 (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(13240) : CTL Get Error

eizens_putnins

It seems that you still try to upgrade from remote ftp. As you have issues, don't do it. I always never use it, actually. Just make local upgrade.

Start from resetting AP to factory through CLI or button (I would prefer CLI, as you can see if it is reset). You need DHCP server on network to provide AP with address after reset.

When reset, use default credentials and try upgrade it ( see https://support.ruckuswireless.com/articles/000001551 for details about ftp/tftp upgrade . For that you need to run tftp server on your PC, and put there both image and control file (put them into route directory!). Control file actually say to AP which file to download and what is expected file length.

It is just text file with content (make it in notepad):

[rcks_fw.main]
0.0.0.0
*filename of firmware*
*file size of firmware in bytes*

Name of control file can be any, for example cntl650.rcks. Put real image file name and it's size in the file (you need to find size in the image file properties -- size, not "size on disk"). Example of control file content:

[rcks_fw.main]
0.0.0.0

R650_110.0.0.0.675.Bl7
10717180

Commands to upgarde are:

fw set control <the control file name>
fw set proto tftp
fw set port 69
fw set host <IP of TFTP server>
fw upgrade

So, say your PC with TFTP server (TFTP32 for example) has IP 192.168.1.100, controle file name is cntl650.rcks than you can use such CLI commands to make upgrade:

fw set control cntl650.rcks
fw set proto tftp
fw set port 69
fw set host 192.168.1.100
fw upgrade

If still is any problem, open case with Ruckus support (and probably provide them remote access to AP). Support will fix issue or RMA the device... Without additional support replacement is RTF, and takes 3-4 weeks normally, but as Ruckus APs fail very rarely, it is not a problem to get them replaced if it happens.

unknown

Man. You are a genius. You should work for Ruckus if you do not work for them yet. Thank you so much. Wasted so much time trying to have a constructive exchange with Ruckus support. I was already contacting the resseler to return the access points to go for another brand which would have cost me time and energy when I received your solution.

eizens_putnins

But to get real help from support (or forum) you need to be able to provide all necessary information, not just state "I have R710 AP ad it doesn't work, what should I do?".

syamantakomer

Hi,

If you are still facing the issue, try opening support case (if you have support on the AP).

I can see that 114.x is there is 1st flash image, support can login to shell mode and change the boot image and should be able to recover the AP.

Also, if upgrade is still failing using CLI, try a different image like 104.x

Try FTP and TFTP both, it should work.

unknown

Thank you for you answer. No it's fine, I solved the issue thanks to eizens_putnins answer.

syamantakomer

Glad to know.

unknown

@eizens_putnins

could you help me my problem please

https://forums.ruckuswireless.com/conversations/access-points/r320-offline-issue-bad-firmware-magic-error/6118cc1abf36d2781dfae3d7

eizens_putnins

Nice that issue is resolved. Good thing about indoor Ruckus APs is that they are very reliable, and even if you manage to get them physically faulty somehow, they have life-time warranty, so you can RMA them. Problems during upgrade are always possible, especially when loading image over Internet. So always better to keep image transfer local. But anything can happen. I had once power outrage in my office, exactly at the moment when we were updating firmware for 25 APs for customer installation. We got than to reimage manually 3 APs, which were got by power outage in the process of writing image, other recovered automatically.

But Ruckus APs are very long lasting and reliable (actually thge supported wireless standard becomes too outdated before they stop to work. We have some customer still using ZF2942 -- 802.11g APs from 2006. Still work OK, just very outdated standard.

NW_098

I get the following error when attempting this.

Updating rcks_wlan.main ...
v54_fw_update: download 172.-.-.- section=rcks_fw.main image=Image1 ctl_file=r610_9991_cntrl.rcks (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(5579) : CTL Get Error
**(5579) timeout after 1 retries