Ruckus R500 with firmware 2.6.0.0.370 connect to VsZ with version 5.2.0.0.685

Question

Dear All Master,we have problem with our AP Indoor, we have Ruckus R500 with firmware 	2.6.0.0.370 connect to VsZ with version 5.2.0.0.685, in now cannot register to VsZ, anyone can help me to solve this problem.

Regards,
Fahrizal Z

sanjay_kumar · Answer

Hi Fahrizal,I do not see the SSH tunnel establishing with the controller. Check the below details:1. Does the controller has enough AP license?2. Ping between the AP and the controller.3. AP and Zone country code. ("get countrycode" is the command from the AP CLI)4. If the above is fine, try disabling the AP cert check from the controller CLI. Probably the AP has older certificate.ruckus# configruckus(config)# no ap-cert-checkruckus(config)# exit

unknown · Answer

Dear Sanjai,thanks for information, but after i upgrade to firmware 104.0.0.1347, the AP still cannot join to controller, any idea again?Regards,Fahrizal Z

sanjay_kumar · Answer

Hi Fahrizal,Since this is a old version, I'm not sure about the exact path.However, you can try upgrading to the least standalone version 9.8.1.0.101 from the below link.https://support.ruckuswireless.com/software?filter=68#firmwaresYou can also try to put 100.0.0.0.127 on the AP, but I do not want the AP to brick.Try a step by step upgrade from 2.6.x to 9.8.1.0.101 >> 9.8.2.0.15 >> 9.8.3.0.14 >> 100.0.0.0.127 >> 104.0.0.1347Once on 104 version, you should be able to connect to the vSZ on 5.2 version.