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zero-it portal does not work in 9.8

unknown

Running 9.8. on my ZD 1100. The portal where an employee can type in their u/n and pw does not work in Chrome or on an Android phone we tried. It accepts the u/n and pw, but then just blinks and returns to that same login page. No file is downloaded.

Any ideas?

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unknown

I'm having this same error with IE 10 on a PC, Safari on a Mac and Safari on an iPAD as well.

Any one have any ideas?

unknown

Me too. Support remoted in and then told me this feature was broken in 9.8. He turned on the guest pass feature as a workaround. I wish they'd fix the zeroit.

unknown

Is this fixed yet.

About to upgrade some ZoneDirectors for a school and ZeroIT is critical - because they literally have no IT staff!!

unknown

The problem is the with the HotSpot service - I had this too. Raised a support ticket and Ruckus Tech logged in remotely and made some changes and achieved same functionality. Not sure if the original problem has been fixed though - but Ruckus know about this and they know how to workaround it too!

rahul_koul

To All,

If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.

Check the following article:

https://support.ruckuswireless.com/an...

Hope this is helpful.

rahul_koul

unknown

Note, I tried this today and it works great. Thanks.

unknown

Hi,

Im a partner and have access to downloads, forums etc... but cannot login to support.ruckuswireless.com to view the solution.

Any idea what I have to do??

cordelia_cordel

Hi David, can you be a little more specific -- do you mean you cannot access the knowledge base? In any case, please call tech support using the information here: https://support.ruckuswireless.com/contact-us

unknown

All sorted.

The knowledge base (which I have access to) linked to an article on support.ruckus that I could not log into as it did not acecpt my username/pass.

Solution was to use the login link from the partner portal to support first.

Then the link worked fine.

Rahul Koul linked to the article previous.

Is there a more concise article (maybe with screen grabs) on how to set the new Zero-IT On-boarding Portal

cordelia_cordel

Hi David, I'll look into it and see if we have or can fill that knowledge gap.

rahul_koul

Hi David,

Please check this out:

https://support.ruckuswireless.com/an...

I think this is probably what you are looking for.

-Rahul

unknown

Thanks - that is exactly what I was after.

Will implement this week.