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vSZ webUI unavailable (rel 3.4.2)

unknown

I tried installing a single controller running 3.4.2 via .ova and the setup went smoothly until I got to the point where I tried connecting on port 8443. The controller is reachable via SSH and otherwise appears to be fine. I've noticed that I can't seem to turn on the web service but there are not errors explaining why.

Welcome to the Ruckus Virtual SmartZone - Essentials Command Line Interface

Version: 3.4.2.0.152

new-host-3> en

Password: *********

new-host-3# show service

No. Application Name Health Status Log Level # of Logs

----- ------------------------ ---------------- ------------ ----------

1 API Offline 0

2 CNR Online 1

3 CaptivePortal Online 6

4 Cassandra Offline 4

5 Configurer Online 6

6 Core Offline 6

7 EAut Online 2

8 ElasticSearch Online 4

9 LogMgr Online 2

10 MdProxy Online 1

11 MemProxy Online 1

12 Memcached Online 1

13 Mosquitto Online 1

14 MsgDist Online 1

15 NC Online 1

16 NginX Online 3

17 Observer Online 1

18 OnlineSignup Offline 1

19 RadiusProxy Offline 0

20 SCIAgent Online 2

21 SNMP Online 1

22 SessMgr Online 1

23 SubscriberManagement Offline 2

24 SubscriberPortal Offline 2

25 Web Offline 4

new-host-3# service start

Please note that this command will cause current SSH connection closed for SSH restart. Do you want to start all services (or input 'no' to cancel)? [yes/no] yes

Starting all services...

Process had been started before and running...

System already startup, skip startup process...

Successful operation

new-host-3# show service

No. Application Name Health Status Log Level # of Logs

----- ------------------------ ---------------- ------------ ----------

1 API Offline 0

2 CNR Online 1

3 CaptivePortal Online 6

4 Cassandra Offline 4

5 Configurer Online 6

6 Core Offline 6

7 EAut Online 2

8 ElasticSearch Online 4

9 LogMgr Online 2

10 MdProxy Online 1

11 MemProxy Online 1

12 Memcached Online 1

13 Mosquitto Online 1

14 MsgDist Online 1

15 NC Online 1

16 NginX Online 3

17 Observer Online 1

18 OnlineSignup Offline 1

19 RadiusProxy Offline 0

20 SCIAgent Online 2

21 SNMP Online 1

22 SessMgr Online 1

23 SubscriberManagement Offline 2

24 SubscriberPortal Offline 2

25 Web Offline 4

new-host-3# show mem

MemTotal: 15432828 kB

MemFree: 192352 kB

Buffers: 9196 kB

Cached: 259852 kB

SwapCached: 0 kB

I haven't plugged in any APs yet. Just wanted to get this part running first. Any help would be appreciated.

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unknown

Did you try to access GUI while you having active SSH session to the server? Can you exit from SSH session and try again?

unknown

Hi, it might take 20 to 25 minutes for GUI access. I have tried in my
office and felt the same about twice. Please wait for the specified time
and try again.

unknown

Hi Rick Macchio,

How did you recover above-mentioned issue?

Please share with us

unknown

I have the same issue and i tried the commands that was used and am having no success...
Please help

unknown

Hey friends, did you guys are able to figure it out ? If so, what is the solution this behavior ?

unknown

does anyone fix this issue? I am having the same issue and trying to find how to fix it.
Thank you.

unknown

In my case, I rebooted the vSZ. And could not access WebUI.

vSZ-E-1# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 AP Diagnostic Informati 0
on
2 Cassandra Online 5
3 Ccmd Offline WARN 1
4 Collectd Offline 0
5 Communicator Offline WARN 12
6 Configurer Online WARN 14
7 Core Offline WARN 17
8 DBlade 0
9 Diagnostics 0
10 EAut Offline WARN 2
11 ElasticSearch Online 3
12 FIPS 0
13 LogMgr Online WARN 2
14 MdProxy Online WARN 1
15 MemProxy Offline WARN 1
16 Memcached Online 1
17 Mosquitto Online 1
18 MsgDist Online WARN 1
19 NC Offline WARN 1
20 NginX Online 3
21 Observer Online WARN 1
22 RadiusProxy Offline WARN 1
23 SNMP Offline WARN 1
24 ScgUniversalExporter Offline WARN 4
25 SessMgr Online WARN 1
26 SubscriberManagement Offline WARN 12
27 SubscriberPortal Offline WARN 2
28 Switchm Offline WARN 12
29 System 11
30 Web Offline WARN 12
vSZ-E-1#

then try to start services again

vSZ-E-1# service start
Please note that this command will cause current SSH connection closed for SSH restart. Do you want to start all services (or input 'no' to cancel)? [yes/no] yes
Starting all services...
Process had been started before and running...
configurer already startup, skip startup process...
Successful operation

but nothing changes

Anusha_Vemula

Hi Tien,

Since the web service is offline, you will not get the GUI access.

Once 'service restart' is performed, you need to wait for 30 to 45 mins for all the services to come online.

- Anusha

unknown

hi Anusha,

Sure, it took around 20 to 30 minutes for all services are up. Now it is working fine.
Also I see the tag besides controller name `Flagged`. May be I need to increase the number of CPU. Now I spend 4 CPU cores for vSZ-E.

Anusha_Vemula

Hi Tien,

I believe you are talking about the AP flagged status. Please share a screenshot to assist you better.

- Anusha

unknown

Image_ images_messages_5f91c45d135b77e247a48359_3c7ff32bb40698e25fafeb3f8b1781dc_RackMultipart201909048451316z2-caeb6550-66d2-4f9e-aaed-d9bef2d7d44a-1191049988.png1567582070

Sure, that's `Flagged` at Controller.

unknown

Hi Anusha,

How long does vSZ-E take to start all services? (In case vSZ-E reset/ reboot).
Thank you.

Anusha_Vemula

Hi Tien,

Please check the threshold values configured for the cluster status and increase the resources if required.

Image_ images_messages_5f91c45d135b77e247a48aa4_382071e2dfe705b116bde79124b1f4b2_RackMultipart2019090425077not8-083174e8-13b0-4b97-bc33-3b961452c89d-1164680004.png1567599207

Image_ images_messages_5f91c45d135b77e247a48aa4_382071e2dfe705b116bde79124b1f4b2_RackMultipart2019090425077not8-083174e8-13b0-4b97-bc33-3b961452c89d-1164680004.png1567599207

If you reboot the controller, it takes 30 to 45 minutes to restart all the service depending up on the configuration done on the controller.

- Anusha

unknown

Anusha, I a have a controller SZ-100 in version 3.6.2.0.0.222( the recommend firmware) and after a normal reboot all services is now offline and not going up.

I am facing this issue in every version that I enable in the setup the dual ipv4/ipv6 option, at least in this version We were able to have it working after setup but after tried to upgrade to any firmware 5+ and always getting ''fail to upload reason: general error" We decide to try a reboot. But unfortunately the the services problem is happening again. What is the catch ? This is already a new controller, because original one we open a RMA to see if it was a problem with the HD...

Anusha_Vemula

Hi Rafael,

This message ''fail to upload reason: general error", looks like a known issue.
Can you please open a ticket with Ruckus Support to assist you further on this.

- Anusha

unknown

I have to wait in 45 minutes and then all services are online:
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 AP Diagnostic Informati 0
on
2 API Online WARN 1
3 CNR Online WARN 1
4 CaptivePortal Online WARN 4
5 Cassandra Online 4
6 Configurer Online WARN 4
7 Core Online WARN 8
8 DBlade 3
9 Diagnostics 0
10 EAut Online WARN 2
11 ElasticSearch Online 4
12 LogMgr Online WARN 2
13 MdProxy Online WARN 1
14 MemProxy Online WARN 1
15 Memcached Online 1
16 Mosquitto Online 1
17 MsgDist Online WARN 1
18 NC Online WARN 2
19 NginX Online 3
20 Observer Online WARN 1
21 OnlineSignup Online WARN 1
22 RadiusProxy Online WARN 1
23 SCIAgent Online WARN 2
24 SNMP Online WARN 1
25 SessMgr Online WARN 1
26 SubscriberManagement Online WARN 2
27 SubscriberPortal Online WARN 1
28 System 7
29 Web Online WARN 3