Faulty 7962?

Question

Hi all, greetings from New Zealand, first time poster. I picked up a ZF7962 and it won't start. On power up  I get the front light goes orange and the 2.4 & 5 GHz lights also light up. The unit won't do anything else, can't access it via Web I terrace,  no LAN lights come up  nothing. I'very tried a hard reset nothing.

Any suggestions?

munish_munish · Answer

Hi Aaron,

The

best way to make sure that the AP is able to communicate with other

devices is to connect it directly to a computer and see if you are able

to ping and access the GUI of the AP.*

Initially hard reset the AP by pressing and holding the reset

button on the AP for 10  to 15 seconds using a pin or paperclip, make

sure the AP is powered up. 
*

Connect the AP directly to a computer and assign an IP address to the computer in the same range as AP ( eg. 192.168.0.22)
*

Ping the AP - 192.168.0.1 from the computer, if there is no packet

loss try to access the GUI of the AP by opening a browser and typing in

192.168.0.1 in the address bar.

If these steps are successful, then you've shown that the AP is able to

communicate with the network and working fine. Otherwise, it is

defective.

NOTE: By

default AP is a DHCP client, so the AP will grab an IP address as soon

as it is connected to the network. When the AP is powered by PoE switch

and there is a DHCP server in the network the default ip for the AP is

not 192.168.0.1 . The corresponding ip can be found on the DHCP server using the MAC address of the AP .

Thanks 
Munish

unknown · Answer

Any green lights at all?
If so then try hard wire the ZF into a switch/router with switch ports and likewise your pc/laptop. 
Set pc/laptop IP into same subnet as default address of ZF7962 (192.168.0.1 just a guess, please check). 
Enter that IP as a proxy exception in your browser settings...then put that IP into the address bar of browser...if you get a prompt for a user/password then you are good to go.

Else ping the IP to see if there is a route and start troubleshooting (drat).

If no green lights and you've carried out the reset to defaults then seems likely to be hardware.