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Welcome to the Ruckus Diagnostic Dashboard (RDD) Forum page!

unknown

Ruckus Diagnostic Dashboard (RDD) is a lightweight tool that helps automate the troubleshooting and support process. RDD provides a single pane of glass view for Ruckus Support. Here you will find all the latest information on RDD releases, interact with the Product Management, and Support teams.

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charles_sprick1

What is it and what is the licensing?

unknown

Hi Charles,

There is no license for RDD. The service is complimentary with a Ruckus Support Contract.

For more information check out the RDD Value Proposition on the Ruckus Support Site https://support.ruckuswireless.com/Ruckus_Diagnostic_Dashboard

Best Regards,

Aaron

unknown

Looks like this product doesn't support vSZ-E 5.1.

unknown

Hi EightOhTwoEleven,

On the contrary RDD Services currently support:

SmartZone (SZ) and Virtual SmartZone (vSZ) Version: 3.5+
ICX 7xxx/6xxx switches Version: 8.0.0+
FastIron CX/GS/LS/WS latest versions

The platform will support Zone Director (ZD) and SmartCell Insight (SCI) in the near future.

Best Regards,
Aaron

unknown

Interesting, because when I loaded it this morning, 5.1 wasn't a choice in the drop down list for vSZ-E.

unknown

Hi EightOhTwoEleven,

Thank you for the feedback! I see the problem and apologize for the confusion. In RDD please select the closest version to what you have deployed on the controller for now. We will auto correct the data format on our side. In a future release, we will auto-populate the version with what is detected from the controller and this configure step will not be needed.

Best Regards,
Aaron

unknown

Do you have any documentation for after the install and once you log in (that's where the documentation currently ends)? It's somewhat seemingly ambiguous. Have to create cluster first (some might think the name has to coincide with their current cluster name), then add controller? It should be more wizard based to be honest. Perhaps get the Cloudpath people on creating a wizard for the UI to make it easier.

unknown

Check out our updated Installation Guide and User Guide at: support.ruckuswireless.com/Ruckus_Diagnostic_Dashboard

Best Regards,

Aaron

unknown

Thank you for keeping us updated.

unknown

Is it free only who have support entilement for SZ, AP or ICX?

If we have demo device of SZ, AP or ICX, couldn't we try to use RDD for lab or DEMO?

Our RDD for demo shows us pending status like below.

Image_ images_messages_5f91c44f135b77e247a1736c_ef81d2966b2b2f8f2c42569570461d7a_RackMultipart2019031956079ob3d-94b3982c-62ef-4a15-9c0b-13fbcea43c0e-1689700461.PNG1552984583

Image_ images_messages_5f91c44f135b77e247a1736c_ef81d2966b2b2f8f2c42569570461d7a_RackMultipart2019031956079ob3d-94b3982c-62ef-4a15-9c0b-13fbcea43c0e-1689700461.PNG1552984583

And RDD shows us below that devices are "offline".

Image_ images_messages_5f91c44f135b77e247a1736c_29fa02ff1df8e95b92498af1caa2b08a_RackMultipart2019031978476p3g3-a9b33b49-3857-46d1-8ccb-68eea5817f40-879766731.PNG1552984752

Image_ images_messages_5f91c44f135b77e247a1736c_29fa02ff1df8e95b92498af1caa2b08a_RackMultipart2019031978476p3g3-a9b33b49-3857-46d1-8ccb-68eea5817f40-879766731.PNG1552984752

Does it related a support entitlement of the device?

unknown

Hi Jeronimo,

RDD is free to any customer with a valid support contract and there should be no issue with monitoring equipment in your demo lab.

The RDD phone home registrar sees the RT-RDD VM as offline. This can be from the ipsec tunnel being closed or a stalled process on the VM, resulting in the entitlement data you see as pending and the controller states not being updated.

Can you reboot the VM and then look at: Administration > Ruckus Diagnostic Dashboard > Critical Services and verify that Cloud Registration and Cloud Statistic statuses are green.

If these are Online, the population of data can take up to an hour as data aggregation is run in 15 min intervals.

Best Regards,

Aaron

unknown

How do I read these graphs, they seem "off" - aggregate throughput only in Bits? .. is this just control/management traffic or something? Image_ images_messages_5f91c44f135b77e247a17eea_c45f6703b2fae117287c31a5c72190b8_RackMultipart2019031985061uwbf-8aa0c4ab-634a-486a-af8c-7d5f0fe5d036-1787835897.png1553020073

Image_ images_messages_5f91c44f135b77e247a17eea_c45f6703b2fae117287c31a5c72190b8_RackMultipart2019031985061uwbf-8aa0c4ab-634a-486a-af8c-7d5f0fe5d036-1787835897.png1553020073

unknown

Hi EightOhTwoEleven,

Thanks for the feedback. There are definitely more than one UI issue that need addressed in this data view. I’ll open a case with the Development team and get these views under review.

Best Regards,

Aaron

unknown

Thank you sir! At least I'm not going crazy, so there's that.

unknown

How do it configure to work good?

Out RDD doesnt work still.

I gave up haha.

unknown

Right now, there's nothing you can do except wait for Ruckus to release a patch/update. So the product itself is bricked and unreliable until that happens. I'm surprised they didn't pull the download yet.

brian_powers

@Aaron,

Am I safe to assume since you cant have 2 Northbound Data Streams configured in a vSZ, that you cannot at present use the RDD and an SCI in tandem?

Thanks,

Brian

unknown

Hi Brian,

Not a safe assumption. RDD contains an MQTT bridge capable of monitoring multiple SZ/vSZ controllers and then sending that data on to an instance of SCI. For more information on this feature check out the RDD User Guide.

Best Regards,

Aaron

brian_powers

Thanks! I didn't read far enough down that guide while I was setting it up.

unknown

When is the 1.7 release expected to be released, it's currently April 17th.

unknown

Noticed the new update was released. Will we have to blast away our current deployment to re-create, or will there be some way to upgrade what we have?

unknown

Hi EightOhTwoEleven,

RDD 1.7 is now GA. For existing RDD users there is no need to update to the new version. Over the next few weeks the support team will push out the 1.7 update to registered VMs automatically.

In RDD 1.7 we have added:

Monitoring for ZoneDirector
Simplified the add controller process by auto discovering versions
Fixes for metric calculation views
Fixes for switch group connection displays

I'd like to thank you for the feedback and suggestions you have provided for us to improve this version of RDD.

Best Regards,
Aaron