Decreased battery life on company WiFi

Question

our mobile phones have a decreased battery life, when they are in the company wifi. if they are off the company wifi or in a wifi in the employees homes, battery life is normal.

we are using vSZ with R700/R710 APs.

are there any settings we could try?

unknown · Answer

Hello - I am having the exact same issue as the above. Luckily I found this forum, and this thread. The AP unit is a Ruckus R310. Did the solution above work? I would love to try this in my situation but do not know how to go about making those updates. Can this be done on the Ruckus side? Or does my building WiFi provider need to do it?

unknown · Answer

so, i have opened a ticket and we have found a solution.

setting the dtim-period to 5 and the directed-thr to 0. attached the ap-cli script:#define AP FW version (must match the AP version in the zone)
fw_version=3.4.1.0.819
#define Model class (only option available is 'all')
model=all
# Command (these are examples, any AP CLI command will be accepted; One command per line)
# first SSID on 2,4 and 5GHZ
set dtim-period wlan1 5
set dtim-period wlan33 5
set directed-thr wlan1 0
set directed-thr wlan33 0
# second SSID on 2,4 and 5GHZ
set dtim-period wlan3 5
set dtim-period wlan35 5
set directed-thr wlan3 0
set directed-thr wlan35 0

michael_brado · Answer

Bernd,

Can you open a ticket with Tech Support, and help us take a wireless capture
in order to determine what is really happening?  Thanks!