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Configuration Status Updated failed on T710 with SZ104

unknown

Recently i tried to add one t710 and h510 to my current wireless system. but both of them showed updated failed, which leads to broadcasting no wireless signal on both 2.4g and 5g.

But for newly added R730 works perfectly.

is there anything that i can do to push the configuration to new aps.

thanks

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eizens_putnins

Hi,

Please, post current SZ firmware version, respective zone firmware version and what firmware is on APs.

Issue mainly happens when you have bad combination of versions. So, I recommend to have latest zone firmware setting, and update APs to latest standalone firmware version before joining them to vSZ. To clarify issue you also can look on logs -- SZ will usually reports some reason of update failure.

Hope it helps

unknown

My sz100 is running under latest ver. of 5.2.1.0.515.

before t710 upgrade with sz100's ap firmware was 114.0.0.0.1294

unknown

and sz100 has the latest ap patch for it

unknown

2020/12/10 01:13:50

109

Updating AP configuration...

Informational

AP [RuckusAP@74:3E:2B:06:BF:F0] is being updated to new configuration ID [39b57291-3a41-11eb-b75f-e61a939962b2].

2020/12/10 01:13:49

106

AP firmware updated

Informational

AP [RuckusAP@74:3E:2B:06:BF:F0] updated its firmware from [110.0.0.0.663] to [5.2.1.0.698].

2020/12/10 01:13:30

314

AP heartbeat lost

Informational

AP [RuckusAP@74:3E:2B:06:BF:F0] heartbeat lost.

2020/12/10 01:12:19

108

Updating AP firmware...

Informational

AP [RuckusAP@74:3E:2B:06:BF:F0] firmware is being updated from [110.0.0.0.663] to [5.2.1.0.698].

and no further information showed on event.

but on general tab.

it tells Configuration Status Update Failed

syamantakomer

Hi Zibai,

Could you login and check if AP firmware is really upgraded or not. Run below command in AP CLI.

get version

If firmware upgraded and configuration update is failing, please report it to support. If firmware is also not upgrading, make sure network is not blocking port 22 and 443. Also check if APs are reaching the controller over a VPN, if yes, you may need to reduce the tunnel MTU size to the support path MTU between AP to controller.

Running below command will also tell you what is going on inside the AP.

get syslog log

unknown

tried to login to the ap by putty. but seems sz104 has changed username/password for it ?

one thing weird that the firmware tells me it's running at 110.0.0.0.663 now. it tells me it was runnning on 5.2.1.0.698 before rebooting. Aps and sz104 are under same lan network, so they are not reaching the controller over a VPN

syamantakomer

Try factory resetting on AP and load 104.x standalone version. See if that changes anything.

unknown

tried, same....

harald_thomas_c

after moving to a zone the username and password is changed according to the zone settings.

This is the place where you find the credentials.

By default its the clustername as username and the admin password.

trevor_stevens_

Please make sure you are using the logon details that you configured for the Ap Zone to access the AP via SSH

unknown

@trevor_stevens_6080062

is the logon details i used to login sz100?

i've tried it. it won't work

and i also tried this combination

cluster name as login username

and still no luck..

eizens_putnins

AP managed by vSZ have SSH login credentials set in Zone configuration. If your AP can't join vSZ, it doesn't get this configuration, in this case it uses previous settings.

Anyway, best way will be to reset AP to factory, login to it and upgrade to latest standalone image, than set AP to join vSZ. Hopefully it will be upgraded and join vSZ.

You need to install latest AP firmware patch (v 5.2.1.1038 or something ).

unknown

@eizens_putnins

tried, this works in other APs, but not in T710...wierd

kang_quan_liu

is T710 working now? If not, please check the AP power supply.