R500 Error: curl_https_request:1097 resolve address[RuckusController] fail

Question

Just installed an R500.  Upgraded firmware to a standalone.

My log is full of these:

daemon.err wsgclient[450]: curl_https_request:1097 resolve address[RuckusController] fail

daemon.err wsgclient[450]: resolve_addrinfo:1053 Address [RuckusController] is invalid address.[-2: Name or service not known].

I normally work with Cisco devices through CLI, and cannot find out what is cause this.   Any pointers?

unknown · Answer

Excellent explanations.  Disabled under management and error is gone.  Right now its just a test setting running next to my Cisco APs, so I will try the Unleased and see how that works as well.

Thanks again for the assist.

eizens_putnins · Answer

Now it is clear what happens. You have discovery service running on your AP. As no controller is available, discovery services fail. It's expected and is not a problem. You can ignore that or you can disable ZD, SZ and cloud discovery services from WEB interface (under management), than there will be no error messages in the log.

Also, you can flash AP Unleashed firmware, this will provide you more functionality, but if you just need WiFi connectivity, you don't need to do it, as connectivity itself will be exactly the same.

In case if you get asymmetric bandwidth, with much lower than expected  download speed (3-5 times lower than upload speed), you may want to try older firmware (104-105 version), as there are reports that in some conditions latest firmware shows such behavior.

Hope it helps.

martin_martin · Answer

Hi John,

The 110.x.x.x is a software build to suite our ZoneDirector and vSZ/SZ controllers, and it will try to find a controller.

It will try via DHCP option 43, but also via DNS, if domain is given via DHCP it will try ruckuscontroller.domain.name otherwise it will try with just ruckuscontroller. which in your case will fail.

This does not impact your wifi, as you use the unit as standalone.

I would suggest in standalone mode, that you use Unleashed as that will give you more easy configuration and management options.

Regards

Martin