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major speed decrease when connected through r510 access point

unknown

when connected directly to router from isp by ethernet my download is 900mbps, when hardwired to the ruckus 7150 c12 it goes down to 700mbps and when wirelessly connected to the r510s i get around 90mbps. any help on why this is?

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unknown

I've been fighting with Ruckus on this same issue for the last 6 months,
since i bought a new home with these R510 Unleashed APs. They
basically shipped craps and wont upgrade us to a working unit, like
R730s... I am hoping they see this comment and revisit my request to
give me a drop in replacement for the R510s. I am paying for 1Gbps but
getting 40Mbps on wifi through R510 APs.

hayward_kong

In most, cases ruckus is pretty good with stable firmware. It’s just in the recent past year the firmware has a major bug dealing with iOS devices using 802.11ac and a few other mobile devices. It seems to impact in certain RF conditions. I’m in the process in working with ruckus development team right now in tracing down the issue. Also It seems not to impact windows 10 or Mac OS X. Some android devices are impacted while others are not. From what I heard it also impact’s Meraki on their APs that use similar chipsets. My recommendation is go to unleashed firmware 200.6.x for now.

i doubt, ruckus would upgrade you to a r730 since that’s 802.11ax and there are no plans to support the r730 in unleashed firmware.
Joseph - I thought you downgrade the unleashed firmware to 200.6.x Hopefully, I can provide. Hopeffully, I can provide more info to ruckus development team since I do believe this issue only happens in certain conditions.

Brennan - if you can downgrade the unleashed firmware on the r510 to 200.6.x that will help you. You are probably on firmware 200.7.x now which has major speed issues with iOS devices.

unknown

Yes, i did downgrade to 200.6, and it got to about 200mbps on its best day after that, still far from my expected 1Gbps.

unknown

@Hayk isn't there something in between that would work with Unleashed firmware, like R600s that are less problematic? It maybe cheaper to take a hit as a compnay and upgrade a few long suffering customers (this is an actual damage to the customer, me, for suffering psychologically as well as time, stress and frustration over half a year of suffering which contribute to my degradation in health at my age, all of these are priceless if you really want to discuss laws and litigation),than to defame your entire brandname whats left of it? Maybe they decided to sell off Ruckus to CommScope because it was already tainted so badly? What i am suggesting makes perfect sense from a business, brandname, marketing perspectives. Let me know if R600s work better and is a drop in replacement. I take it you work for Ruckus?

unknown

I have three questions.

What device are you using to test the Wi-Fi with?
How are you measuring your bandwidth speeds?
Through your tests, what has been your SNR?

Thanks!

unknown

Hi Brennan,

Could you please give us more details,
like _
1.while checking the wireless speed which band are you using ?(is it 2.4 or 5 GHz)
2.please confirm the switch port connected to the accesspoint speed,( as if it is 1gbps or 10/100mbps?)
3.while checking the wireless is there any other client connected to the access point
4.and the software you are using for the speed check?

1.while checking the wireless speed which band are you using ?(is it 2.4 or 5 GHz)
- Peak PHY Rates
2.4GHz: 300Mbps
5GHz: 867Mbps

Thanks,

unknown

Check your wiring. We just moved in and have the exact same issue. Turns out the idiots who terminated the CAT6 left about 6 inches of bare wire hanging off the back of the connector. CAT6 certification is very strict there should only be about 1/8 in of bare wire inside the connector.

unknown

Mine are clean on both ends of the CAT6, at the Switch and at the APs. Thanks for the suggestion. Are you using R510 Unleashed too?

unknown

I had the same issue as you did. Have you logged into the Ruckus Unleashed portal and verified if the R510 is connected to the ICX at 1000Mbps full?

I'm on 1 Gig fiber and was pushing 100Mbps only through one of my R510. Turns out it was the ceiling cable. Try pulling the R510 down and connect to the ICX using another cable. It sounds like Lennar low voltage guys don't know what they are doing.

hayward_kong

Also sounds like or at least some of the ruckus installations at Lennar homes are contracted out to amazon tech installs.... not sure for the wiring.

unknown

Rob, The Local Lennar guy who is the smarthome expert is Chris. He came over and spent an entire day with me. We did just that. took down the two APs and string it directly to the 7150-C12P. We saw same issue. We then swapped out, one at a time with this other "untested" AP that he had in his truck. same result.

Come to think of it. I believe when he did that, he was not using one of the Giga ports on the switch, as we didnt unplug the 2 cat6 wires from the ceiling at the switch and used other opening ports?. i t was a few months ago. let me see if I remembered it correctly and get back to you.

We eventually had to downgrade to 200.6 from 200.7 for better overall performance, but it was no where near the speed I was paying for.

btw, they have their own installer service for the network wirings for the smarthome. The Amazon guy only came to configure the Ruckus and activate the Alexa and all the smart devices, only after Comcast install and activated Internet service.

unknown

Hi Rob, you have a screenshot of the portal page where to check for this?: verified if the R510 is connected to the ICX at 1000Mbps full Image_ images_messages_5f91c489135b77e247ad9eb5_023a7bab2558f790285bb7a1a85289c7_RackMultipart20200110119689aa2-10e3976c-c753-478e-8023-8ca40ab00748-2067756994.jpg1578647835

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unknown

Under Access Points, select the actual AP, expand Show System Overview Info and look under LAN Port Status. Image_ images_messages_5f91c44e135b77e247a15ae9_947aae21dc0aff815ba40b27d4bd295d_RackMultipart20200110625991i6d-4ea8a083-e324-4abd-855d-095675b9eee0-1236542869.JPG1578657286

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unknown

Alternatively, if you want to see your what ICX switch ports speeds are showing, telnet to the switch IP and run the command below.

telnet@ICX7150-C12 Switch>en
No password has been assigned yet...
telnet@ICX7150-C12 Switch#sh int brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.2093.a943
1/1/2 Down None None None None No 1 0 c0c5.2093.a944
1/1/3 Up Forward Full 1G None No 1 0 c0c5.2093.a945
1/1/4 Down None None None None No 1 0 c0c5.2093.a946
1/1/5 Up Forward Full 100M None No 1 0 c0c5.2093.a947
1/1/6 Down None None None None No 1 0 c0c5.2093.a948
1/1/7 Up Forward Full 1G None No 1 0 c0c5.2093.a949
1/1/8 Up Forward Full 100M None No 1 0 c0c5.2093.a94a
1/1/9 Up Forward Full 100M None No 1 0 c0c5.2093.a94b
1/1/10 Up Forward Full 100M None No 1 0 c0c5.2093.a94c
1/1/11 Up Forward Full 1G None No 1 0 c0c5.2093.a94d
1/1/12 Down None None None None No 1 0 c0c5.2093.a94e
1/2/1 Down None None None None No 1 0 c0c5.2093.a950
1/2/2 Down None None None None No 1 0 c0c5.2093.a951
1/3/1 Down None None None None No 1 0 c0c5.2093.a952
1/3/2 Down None None None None No 1 0 c0c5.2093.a953
mgmt1 Down None None None None No None 0 c0c5.2093.a943

unknown

Actually, i saw that before, but its just a label of what the port will support. Wasn't too clear that my current operation is on 1000Mbps? like connection status: 1000Mbps, which would be more clear. I remembered the Up was 1Gbps on eth0, but was not sold on that was the actual.