Status of ZD1200 and support lifetime

Question

Just curious if there is a current document describing the status of ZD1200 and its support lifetime?

karthik · Answer

Hi Brian,
Pardon for website confusion. But support.ruckuswireless.com hasn't changed and you can find all products we support or EoSL there.
We are selling ZD1200 today / is not End of Sale yet. Pl refer to the support policy document at https://support.ruckuswireless.com/articles/000001322. Once EoS announced 6+60 months of support time period available. 
Hope that helps,ThanksKarthik.

syamantakomer · Answer

Hi Brian,ZD1200 is still on sale and is not an EOL device yet.Purchasing 5 year service contract means you will receive below benefits.

Premium access to Ruckus support portal, firmware download, document, articles, etc.

Advance replacement, in case of hardware failure.

24*7 support for product (hardware/software/feature) related issues/queries.

Eligibility for new firmware downloads and controller upgrade.

Regards,
Syamantak Omer

brian_hoyt_6612 · Answer

I am being offered a 5 year service contract on my existing ZD1200 that is already 5 years old. Just trying to get a feeling if there is a official supported lifetime documented somewhere? It is hard to tell via the new website if it is even still for sale?