BACK TO SUPPORT PORTAL
RUCKUS Technologies
Wired
Wireless
Cloud Services
Miscellaneous
RUCKUS Lennar Support
Lennar Knowledge Base
RUCKUS Lennar Support
Resources
Community
Technical
Register
RUCKUS Technologies
Home
RUCKUS Technologies and Products
Access Points - Indoor and Outdoor
H320 Firmware Upgrade Failed
unknown
Hello evryone, i have Ruckus H320 and i try to upgrade firmware, but i got error message after finnish upload the firmware image to H320. The error said ( image public key verification failed ). is there any option to fix this problem? Thank You
Find more posts tagged with
Accepted answers
All comments
michael_brado
Hello Tunggul,
Go to the Maintenance::Support Info page and save a copy of your AP support info. Then please open a case with our TAC, and report your H320 on Solo AP 110.0.0.0.663 is giving you this error. There was a bug SCG-75774 for something similar seen on 110 image and R730 AP, but Eng closed as unreproduceble.
https://support.ruckuswireless.com/contact-us
Thought #2, can you take the "(1)" out of your H320 image file name, and try to upload it again?
Thought #3, can you load the 106.1 Solo AP image for H320?
https://support.ruckuswireless.com/software/1370-standalone-ap-software-106-1-0-0-469-h320
unknown
option 2 and option 3 already test and still have the same error on booth AP. for option 1 this AP doesn't belong to my asset. So how can i open case for this AP.
I already download both AP Support info.
michael_brado
The person/company whose asset this AP is, needs to open the case.
unknown
okay i will contact them to open case this two product
Quick Links
🗂️ All Categories
📄 Recent Posts
❓ Unanswered
🆘 Help
Tags
SmartZone or vSZ
RUCKUS Self-Help
Cloudpath
ICX
AP Management
vSZ
Access points
ICX Switch Management
Lennar homes
SmartZone
