R700 not supported by zonedirector 3000

Question

hi,

I am using Ruckus R700 Access Point(Firmware: 9.8.0.0.203). and ZD3000 (Firmware: 9.7.2.0 build 9). I connected R700 to AP.  I configured DHCP server in ZD.

In the Monitor->Access Points->Currently Managed APs, I could see R700 in Disconnected status. It got IP address from ZD.  In Events/Activities, I could see this message

"Model[r700] is not supported; connection request from AP refused"

Please tell if I am missing something. I want to make the status connected.

Thanks in advance.
Ram.

unknown · Answer

Juan,

ZD1106 comes with 6 AP lic minimum
ZD1205 comes with 5 AP lic minimum

Please check for Lic count on the controller and no of AP you want to be running includeing the new one. If mismatch then more AP lic...

unknown · Answer

Hi,
I think you missed the point.
You do not have to downgrade the AP R700.
You must upgrade firmware of the controller from 9.7 to 9.8.

If the AP is not approved, try to go to Configure-->Access Point. From there you can approve the AP manually.

Also, you might want to check the licences as well.

unknown · Answer

Hi, I alredy have the Versión9.9.0.0 build 205, and also have 3 or 5 R700 Working, but I buy 2 more R700 and is imposible to aprove, I have in automatic mode.

I tryed to downgrade the R700 but still bad, I have not VLANS, and DHCP working.

What can I do?

Thanks