ZD1200 stops responding

Question

I have a ZD1200 controlling 12 Ap's in my office/warehouse.   Today it has stopped responding 3 times.  My wireless network goes down and each time requires a reboot. The ZD appears to be functioning but I cant reach it or ping it.  I updated the firmware to the latest posisble version and it is still occuring.  Has anyone had this happen?

syamantakomer · Answer

Hi there,

I have responded on the other thread, please refer the comments there.

https://community.ruckuswireless.com/t5/Wireless-Questions-and-Best/ZD1200-freeze-hangs-and-only-comes-live-on-restart/m-p/44683

ANM · Answer

Tried it however it gets hanged frequently and only option is to restart the unit.

syamantakomer · Answer

Hi Jeremy,Seems like hardware issue.Try below:1- Use a different switch port and a new network cable to isolate cabling/port issues.2- When ZD is in the problematic state, try connecting console cable and access the ZD and then try to ping gateway, run below commands which will provide more information.netstat              Displays the network status.show sysinfo         Displays current system status.show ethinfo         Displays current system ethernet status.show techsupport     Displays current system options and status.monitor sysinfo      Monitors current system status.Check on switch side if there is any broadcast storm which is causing port hang or ZD hang (due to high CPU/mem utilisation).Regards,Syamantak Omer