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ZoneDirector 1100 unresponsive, WIFI down

unknown

I shutdown my ZD1100 last night in order to move some power cables to a different PDU in my rack. When I restored power, it did not boot properly, and WIFI is down. I've power cycled it a couple times, including moving it back to its original PDU, but it doesn't respond to a ping and the Status light is off, although the Power light and the NIC LED's are on.
What does no Status light mean?

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unknown

go to this artical and see if this helps you.

john_d

Sorry to hear about your troubles -- It sounds like your ZD is in Rescue mode. Here's a document describing the recovery procedure: Zone Director 1100 Rescue Mode - Ruckus Support

Basically, it's plugging in an ethernet cable to the second ethernet port then pointing your browser at 192.168.0.2.

From there, it will only accept a specific sequence of upgrades. Having gone through this procedure twice, the sequence that I've found for the minimum number of jumps is:
9.3.2.0.3 -> 9.6.2.0.13 -> 9.8.2.0.15 -> 9.9

unknown

Thanks for your help. Which article? Looks like you missed adding a link.

unknown

Awesome. This is somewhat different than what Support had me try on Saturday. I'll try this this morning yet.

unknown

Bleh... I did your suggested procedure, but still got the message No Storage Connected. Support is RMA'ing my unit as of Saturday. I hoped that using the other NIC would change something, without being real hopeful that it actually would.... I guess if storage is missing, storage is missing, no matter which NIC is used.
Thanks for the advice on upgrade path, I may need that with the new ZD once it comes.

unknown

I need your Help I have the same problem

unknown

Hello I'm from Brazil, I have the same problem and i need your Help for solve, thank you for it help

michael_brado

Please read the article in John's reply above for details on possible recovery, else RMA is only option.

unknown

Old problem, but recently occurred again with one of our units.
From rescue mode I did an FDISK, then Upgraded the firmware with 9.3.2.0.3 as above which solved the issue.