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Troubleshoot Ruckus AP not connecting to Virtual SmartZone cloud controller

unknown

I have one VSZ-H + AP R310, but I can not add this AP in to VSZ, everybody maybe help me?

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michael_brado

Is vSZ-H created / setup / configured correctly?

Does AP have network connectivity to controller?

Can a PC ping the controller and the AP?

unknown

hi Michael Brado!
vSZ-H (ip: 172.25.0.39) I already config "AP registration AP rules " rule type is IP address range : 10.10.205.1~10.10.205.254
AP (ip 10.10.205.200)ping with controller ok.
PC can ping controller and AP.

syamantakomer

Hi Chidung,

Please cross check below points:

What is the AP firmware version? (SSH into the AP and run command "get version").
Make sure AP is not running on 200.x, or 9.x version (provisioning from 9.x version only supported when LWAP2SCG service is enabled on controller)
Try running "set scg ip xxx.xxx.xxx.xxx" where x.x.x.x is the IP address of your controller (Control plane IP address).
Make sure AP is not restricted to specific country code (Fixed country code, as per product code) which is different than AP Zone's country code.
To check country code on AP and controller run below commands.

On AP-

get country code (to check current country code)
get boarddata (To check if AP is set to fixed country code)

On controller-

Go to Access point >> Select the Zone >> Click on Edit and check the Zone country code

Make sure port 443 and port 22 are open in-between AP to controller network path.
Run "get scg" to check the AP's SCG connection status
Disable the cert check on controller to see if that solves the issue.

enable
config
no ap-cert-check
end

To re-enable cert check-

enable
config
ap-cert-check
end

If above do not resolve the issue, please open a support case for further troubleshooting.

unknown

hi Syamantak Omer!
unfortunate, my AP R310 was upgrade fw 200.7.10.202.92, now should I do?

michael_brado

If using latest vSZ firmware, try the latest Solo AP image (110.x) or the (104.x) otherwise...

helpdeskitdelhi

rkscli: get countrycode
Country is IN
OK

helpdeskitdelhi

R350 models