Having trouble connecting to 7982 with certain client devices

Question

Hi.

I just installed the AP 7982 in my office.   For the most part i am using default settings.   For the access, I have:

Encryption Method:

WPA Version: WPA+WPA2

WPA Authentication:	 PSK

WPA Algorithm:	Auto (TKIP+AES)

and i have installed 9.8.1.0.101.

I've noticed iPads, newer iphones, Macs, androids and laptops with Windows 7 all connect fine.  However, laptops with windows 8.x and older iPhone 4 do not.    Does anyone have any suggestion as to how I can go about getting these other devices connected?  They all connected fine with the prior access point (Netgear R6250).

thanks

Ed

unknown · Answer

I kept the firmware at 9.8.1.  I did try AES only, but did not try WPA2 only.

What did work was this:

Working with Ruckus tech support, I created a new wireless SSID with the same configuration - and that worked!

However, the windows 8 laptops and old iphone 4 devices still could not connect to the first SSID i created.  The only way they could connect to that SSID was if i disabled the security.

I can only think of two possible explanations:

1)  it has to do with the fact that the SSID name was one that I had used before, and that these devices had some "memory" of the old network... (despite us trying to "forget" the network from before on these client devices)

2) Initially, I had set up the wireless SSID on the ruckus with the default firmware.  I subsequently updated the firmware - perhaps that upgrade broke something with that initial SSID configuration?

Right now, things seem to be working with the network under a new SSID name and my users are happy, so i'm reluctant to pursue the issue any further, even though i'm still very curious as to why it happened.

thanks.

unknown · Answer

Have you tried downgrading firmware to 9.7.1 or 9.7.2 ?

Maybe first try AES only   (not auto).

And try WPA2 only.