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Can't unblock client

unknown

I am using R500 AP's running Unleashed.

I had blocked an iPhone client at one point. I would like to unblock the client but when I select "Unblock" from the dropdown menu the list refreshes but still shows the client as blocked.

Is there another way to unblock or delete this client or some reason it could be stuck?

Thank you.

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11Billy

Does anyone know how to unblock a blocked device? I used the unleashed app (android) to block an ipad and now want to allow it back on the network.

sanjay_kumar

Hi @11Billy
Can you try to login to the Master GUI from the browser and see if you can unblock the client from "Clients" tab?

11Billy

I tried to, but my username/password isn't working. Is there a way to recover the username/password?

sanjay_kumar

Hi @11Billy
Is the configured password not working? You can try the default credentials "admin\sp-admin" if you are not sure on the password.
Or you can use "Forgot password" option on the GUI (If enabled).

But if you are not able to see the forgot password option, then you might need to reset the AP.

11Billy

Update: on the android app I clicked on options and under settings I clicked upgrade. I then upgraded my APs, they restarted, and then I logged back into the app. I clicked on clients and then clicked on the "showing online clients" text and selected blocked and done. Then I had to swipe down to refresh and clicked on the blocked client. The app now gave me a red filled block button and allowed me to unblock the client.

I missed several updates, so my APs needed be updated a few times.

sanjay_kumar

Hi @11Billy
Glad to hear that now you are able to unblock the clients through the app.

daniel_hainich

hi, i know its an old thread, but i have same problem. i blocked an client within the ap, and now i cant unblock.

in the UI i can unblock, the list is refreshing but the blocked client is blocked. within the android-app, the same behaviour with popup -> client is alread unblocked. iam running latest app and 200.14.6.1.203 ap-firmware

Wordy068

Here are two ways to unblock a contact number on iPhone:-

Method 1:- Using Settings

1. Open the Settings app on your iPhone.
2. Scroll down and tap on Phone.
3. Depending on your iOS version, you might see one of the following options:

Blocked Contacts: Tap on this option to see a list of your blocked contacts.
Call Blocking & Identification: Tap on this option (for iOS 12.4 or lower).

4. In the list of blocked contacts, find the number you want to unblock.
5. Swipe right to left on the contact number.
6. Tap Unblock to confirm.
Method 2:- Using Contacts App

1. Open the Contacts app on your iPhone.
2. Find the contact you want to unblock.
3. Tap on the contact's name to open their details.
4. Scroll down to the bottom of the contact information.
5. If the contact is blocked, you'll see an option Unblock this Caller. Tap on it.

More details instruction below.

https://www.youtube.com/watch?v=udKDM0XvZ2g&ab_channel=TheGeekPage