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Ruckus switch unreachable/disconnected after power outage

leofan1126

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leofan1126

Hello, im having this issue now because of power outage lastnight. All my APs are working properly but my icx switch says not connect. Im connected to my ruckus network but some apps wont open and slow downloads. See pics and advise. Thanks.

Refresh and pinged with no luck. Image_ images_messages_5f91c44f135b77e247a16f79_cc1c8d8950aa8b3bd89e13bb291f98cc_RackMultipart2020090418270b2d1-a07e0cea-7a25-4eba-baa2-663be10d45bb-1741311833.png1599244206

Image_ images_messages_5f91c44f135b77e247a16f79_cc1c8d8950aa8b3bd89e13bb291f98cc_RackMultipart2020090418270b2d1-a07e0cea-7a25-4eba-baa2-663be10d45bb-1741311833.png1599244206

unknown

Are you physically able to unplug the power in order to power cycle the unit?

leofan1126

Image_ images_messages_5f91c44f135b77e247a171b8_f29ac482e63dbc23dc2bef93c1282bcd_RackMultipart202009042437hym7b-3d944d5f-a491-41b3-9ff5-268407e10942-1805792061.png1599244313

leofan1126

I just did that and just waiting for it to be discoverable in my available networks.

unknown

Oh wow. You might consider running Wireshark to see if there are any FDP, LLDP or CDP traffic from your switch. I'm wondering if your config wasn't saved by whoever set it up.

syamantakomer

Hi Leo,

Thanks for starting the new thread!

I would suggest below steps to find if switch is still working or not.

Start with power cycle.
Connect a laptop to one of the Ethernet ports and see if port lit up and you get an IP.
If you get an IP, try to ping the switch's management IP. If ping is successful then try to SSH or telnet into it.
In non of the above works then you need a console cable and check if you can access the switch.
If switch is functional and just not showing online in Unleashed then it is worth checking if LLDP is enabled on switch and SW can see the APs in LLDP neighbors command output.

show lldp neighbors

6. Also run below command on Unleashed master AP.

ruckus>enable
ruckus#ap-mode
ruckus(ap-mode)#get lldp neighbors

7. If step-5 and 6 looks fine then check if SW is in approved state in Unleashed.
8. If none of the above fix the issue then you may have to delete the switch from Unleashed, factory reset it and reconfigure it to connect with Unleashed.

Feel free to open a support case if you are unable to fix this by your own.

Regards,
Syamantak Omer

scott_kennedy

@leofan1126 was this resolved?

unknown

Was this resolved? I am also seeing the switch is disconnected but the internet is working in android phone and windows laptop but not with iphone and macbook .

Does anyone have any ideas?

unknown

I had the same issue last time as well. My lennar people replaced the switch and then worked fine. Even it was showing online when it was working on iphone and macbook.

unknown

Image_ images_messages_60dc78dd7924634658b50eb1_68e19154ae878251e9698a228dc2167d_tempsnip-1e75223e-7aad-4e10-bffe-10c4b71c1595-980519633.png

Here is the image

unknown

I have same issue after power outage last night. For others in the neighborhood, it worked when they power cycled the switch but mine still unreachable. Should I open a support ticket?

unknown

@kiran_cheedalla Open support ticket. They will set the primary boot and secondary boot. They will copy primary memory to secondary memory something like that using some commands. Someone posted in another thread about those commands but we would have to take console of switch and then run those commands. Better to open support ticket.

Thanks,

unknown

did you resolve this issue? i have the same exact problem with the iphone aswell

sureshdewangan

Is this issue ever resolved for you? Can you help with the steps that you performed to resolve?

Eddie

wow you're lucky! I requested a replacement to simply fix my similar issue and they sent me a complicated method to fix it myself instead.

Eddie

No, they will copy paste a complicated response that no one can follow and then hide behind their key boards until you go away.