Would like to ask for help with my Access Point connections.

Question

Hello,

I have been in my Lennar home since 2019 with my Ruckus system working fine. We had a rain storm with a power outage and my  2 R510 AP's started disconnecting every 15-20 minutes leaving me without wi/fi.  I have a Ruckus box ICX7150-C12P. After a few days it seemed to correct itself. But now every time we get a rainstorm the AP's start disconnecting again.

Also, I cannot log into my Ruckus Unleased App. with the old password I have.

Thank you for any help you can give me!

Glo65 · Answer

I would like to thank Maria Cordoba for all of her help in solving my problem. Before I could actually use the information the AP power lights seem to correct themselves and go back into normal working order within a few days. I will hold on to this information to use when I have future issues after a heavy storm.

Sincere Thank you, Glo65

Yarenis · Answer

Hi @Glo65

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so we can proceed with resolving it.

If we do not receive a response within 24 hours of this message's timestamp, your case will be closed.

Thank you.

Best regards,

Yarenis Hernández

RUCKUS | Lennar Home Community Support

MariaC862 · Answer

Hi @Glo65

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.