My ruckus 510 axis point is not working

Question

My ruckus 510 axis point is not working it stays on the red power light. May I please get some support?

Yarenis · Answer

Hi @TMart116

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Yarenis Hernández

RUCKUS | Lennar Home Community Support

Yarenis · Answer

Hi @TMart116

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,

Yarenis Hernández

RUCKUS | Lennar Home Community Support

Yarenis · Answer

Hi @TMart116

Thank you for providing those details.

Based on the current behavior, the R510 Access Point appears to be stuck in a boot loop/boot mode. To recover the unit and verify physical connectivity, please perform the following troubleshooting steps:

* Factory Reset the AP:* Perform a physical factory reset on the R510 to restore default settings and clear potential boot state errors.
* I have attached the official RUCKUS Factory Reset Guide for your reference.

* Verify Switch Port & Physical Connection:* Confirm that the Ethernet cable is securely connected to the PoE/LAN1 port on the AP and terminating into the RUCKUS ICX switch.
* Test moving the AP's cable connection to a different, known-working PoE port on the ICX switch to rule out port or power negotiation issues.

Please let me know the outcome after performing the reset and switching the port.

How to Factory Reset Your RUCKUS R510/R310 Access Point and Set Up a New Wi-Fi Network (SSID)

https://community.ruckuswireless.com/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Best regards,

Yarenis Hernández

RUCKUS | Lennar Home Community Support