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I still cannot find a way to reply to all the email requests I'm getting getting from ruckus support

Hankster

I keep getting email requests and replies from ruckus but every time I reply, the email bounces from no-reply.
How on earth do you interact with ruckus??
Hank

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imran.sanadi@commscope.com

Hi @Hankster

Greetings!!!

Thank you for sharing the requested information.

I have requested some information on Private chat, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

https://community.ruckuswireless.com/

A person holding a microphone AI-generated content may be incorrect.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Hankster

I cannot find the icon shown on your screenshot

imran.sanadi@commscope.com

Hi @Hankster,

Thank you for the update.

You will need to sign in to the Community first before you can access it. Could you please log in and check again?

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Hankster

I cannot find the private chat icon that you displayed in your screenshot.
I believe I've logged in because it shows me all my posts.
I was requested to provide name, address etc for an rma. I've been trying to reply all morning.
Here it is again:

Harry Westerman
336 Picasso Trl
Mt. Holly NC 28120
USA
804-895-4111
hank.westerman@gmail.com

Yarenis

Hi @Hankster

Can you share the serial number?

Hankster

This unit is strapped in place in a closet. No sn on the front or back. There is a MAC address on the back. Is it on the bottom?

Hankster

Serial number FEK3817Q01G