Ruckus issues and no response

Question

Hello, I posted yesterday and no response. I am Lennar home owner and have original Ruckus unleashed R510 in home since 2019 and I haven’t had issues until now. It keeps disconnecting and reconnecting every 30 mins or so.i have disconnected from ATT WiFi router and and unplugged but still same issue. This has been going on for past few days. Can someone please assist? I have called numbers for Ruckus support and asked for assistance but directed here to community forum, but no response.

Yarenis · Answer

Hi @Aridb

Hi,

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community.

I hope you're doing well.

I noticed that you have already created another post regarding this issue on the Lennar Community Forum (please refer to the link below). To avoid duplicate discussions and ensure a quicker resolution, please continue the conversation in your existing thread. I will be assisting you there.

Link: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-R510-keeps-disconnecting/m-p/115183

Thank you for your understanding.

Best regards,

Thomasneffldo · Answer

Hello I actually just figured it all out today also.

This link helped with the rebooting issue. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-Switch-Rebooting-Constantly/m-p/72446

'This link helps with the firmware issue. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-RUCKUS-ICX-7150-C12P-Switch-using-a-USB-flash/td-p/46781

I actually thought I could buy another switch on Facebook market place just swap. but the one I got had the same issue. it took a day a research but finally got both good to go now. so I have a spare I may sell.

I use a Mac so it was extra fun to solve.