ICX 7150-C12P Boot Loop Issue - Technician / RMA Request

eeeenz24

Hello Ruckus Support Team,

​I am a Lennar homeowner experiencing a critical issue with my builder-installed ICX 7150-C12P switch. The unit is stuck in a continuous reboot loop where network access comes up briefly for 10–15 minutes, the SYST light flashes orange/amber, and then the unit reboots and drops all network connectivity.

​Issue Details:
​Model: Ruckus ICX 7150-C12P

​Troubleshooting: Performed over 10 manual pinhole factory resets and power cycles. The unit briefly comes online but quickly crashes back into the reboot cycle.

​Given the infinite boot cycle despite multiple hard resets, this appears to be a hardware or flash failure on the switch. I need a professional technician to fix this system or process a replacement for the unit as soon as possible.

​Please send me a direct message or reply with instructions to submit my unit's MAC address privately so we can initiate an RMA or schedule service.

​Thank you

Sgatjens

Hi @eeeenz24 

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community.

I hope you're doing well.

I noticed that you have already created another post regarding this issue on the Lennar Community Forum (please see the link below). To avoid duplicate discussions and ensure a faster resolution, please continue the conversation in your existing thread. I will be assisting you there.

Link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Need-Technician-Assistance-ICX-7150-C12P-Boot-Loop-Issue/m-p/115115#M32593

Thank you for your understanding.

Best regards,