RMA Warranty Claim - Rockus Switcher

Question

My ICX 7150-C12P is in an empty 6-minute watchdog reboot loop. I have factory reset it twice with no cables attached, and the crash loop persists. Can you please provide a replacement unit under warranty?

Yarenis · Answer

Hi @Rodbissoli

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Sgatjens · Answer

Hi  @Rodbissoli

Greetings!!!

Thank you for sharing the requested information.
This Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards, 
 
RUCKUS | Lennar Home Community Support

Rodbissoli · Answer

Hello Sgatjens! Thanks for your response.

1) Yes, the Internet was fully functional until Monday morning (07/26/2026) when it started rebooting by itself. No power outages or external factors.

2) during the 6 to 8 minutes it stays operational between the reboots, SYST and PWR lights are solid green, the small leds on too of the connected ports are also green (solid and then rapidly blinking green). Same for the Internet Uplink port (green and rapidly blinking green). When the unit reboots (6 to 8 minutes), SYST light blinks amber and the port lights are off.

3) Internet from my ASP is stable and working. I have connected a spare wireless wifi router (TP Link Archer) which provides wifi signal and I am able to connect to Internet through it without issues.

4) we currently have 2 access points connected to the switch (the original access points that came with the Lennar homes). All lights from our two Rockus Access Points turn off during the reboot (no power) until it reboots and it lights up again for another 6 to 8 minutes. When it is back functional, lights are green as normal and wifi signal is back being generated by the access points. Internet becomes funcional and normal for another 6 to 8 minutes until the next reboot.

Let me know if the above answers your questions or if you need more details.

Thanks again, Rod