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Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

spandsandu

Tried multiple restarts. Ruckus ICX 7150-C12P and Access Point Disconnecting Every 10 Minutes

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MariaC862

Understood, please try this step:

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Let me know how it goes and if you have any questions.

spandsandu

I have tried steps shared to upgrade the firmware. After that it being 12 hours, I don’t see any connection drop. Thanks for assisting to resolve the issue.

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MariaC862

Hi Spandsandu,

Thank you for posting, could you please share more details of the issue?

When you say "disconnecting" do you mean the internet access gets briefly interrupted?

Did this issue start after making any changes or a power outage?

Does this issue impact both, wireless and wired devices?

This info will help me provide the best troubleshooting steps to resolve the issue.

Also, you may want to check this knowledge: /kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

spandsandu

Please find my answers below regarding the issues with my Ruckus ICX 7150-C12P:

When you say "disconnecting" do you mean the internet access gets briefly interrupted?
Yes, all devices lose internet access. I initially suspected my internet service provider and contacted them, but after a couple of visits, we confirmed the issue is with the Ruckus device.

Did this issue start after making any changes or a power outage?
I changed my internet service provider early June, more than a month ago, but I only started seeing this issue within the last 7 days.

Does this issue impact both, wireless and wired devices?
Yes, it impacts both wireless and wired devices.

MariaC862

Thank you for those details.

Based on your description, I consider the issue could be the same as the link I shared earlier. Please review it and let us know if any additional assistance is required.

spandsandu

I tried your steps. I could see below.

SSH@ICX7150-C12 Switch>