Hi Juan,
In most managed apartment or community deployments, NAT, UPnP, port forwarding, and DMZ functions are controlled by the central gateway or firewall rather than the access point.
As a result, we are unable to whitelist a device, assign a static IP address, enable UPnP, or place an Xbox in a DMZ from the access point alone. These changes would need to be performed by the network administrator responsible for the community internet service.
We recommend contacting your property's IT/network administrator and requesting assistance with NAT type optimization, UPnP support, or port-forwarding options for your Xbox.
Also restarting the RUCKUS access point and changing the Xbox port did not improve the issue, the lag is unlikely to be caused by the access point itself. We recommend contacting the community network administrator to determine whether UPnP, port forwarding, static IP reservations, or other gaming-related network optimizations can be provided. Additionally, if possible, please test the Xbox using a wired connection and gather the network test results (latency, packet loss, download/upload speeds, and NAT type) to help further isolate the issue.
Best Regards, Vineet N | CCNA | CWNA | CWDP | CCNP Sr. Staff Technical Support Engineer (TSE) Work Hours: Monday – Friday, 8:00 AM to 5:00 PM GMT
Hi @Juan1037
Greetings!!!
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.
Thank you.
Best regards, Yarenis Hernández RUCKUS | Lennar Home Community Support
