ICX 7150-C12P - Solid Amber SYST LED After Thunderstorm, No Power to Ruckus APs

Rajiv460

Hello RUCKUS Support,

I am seeking assistance with a networking issue in my Lennar Smart Home.

Equipment

* Internet Provider: Xfinity
* Switch: RUCKUS ICX 7150-C12P
* Wireless: Ceiling-mounted RUCKUS access point(s)

Issue

Following a recent thunderstorm and power outage, my home’s Wi-Fi stopped working.

After troubleshooting, I observed the following:

* PWR LED: Solid Green
* SYST LED: Solid Amber
* None of the Ethernet ports appear to show any link/activity LEDs.
* The ceiling-mounted RUCKUS access point has no LED lights, indicating it is not receiving PoE power.
* I have power-cycled the switch multiple times (including leaving it unplugged for several minutes), but the issue remains.

Troubleshooting Performed

* Verified the switch is receiving power.
* Performed multiple power cycles.
* Confirmed the access point is not powering on.
* Checked all Ethernet cable connections.
* The issue started immediately after the thunderstorm and power outage.

Questions

1. Based on these symptoms, does this indicate that the ICX 7150-C12P has likely failed?
2. Are there any additional diagnostic or recovery steps I should try before replacing the switch?
3. Is this a known issue following power outages or electrical surges?
4. Is there a firmware recovery procedure that can be attempted?
5. If the switch has failed, can I replace only the ICX 7150-C12P and continue using my existing RUCKUS access points?

I can provide the switch serial number, additional photos, or any other information needed to assist with the diagnosis.

Thank you for your time and assistance.

Yarenis

Hi @Rajiv460 

 

Thank you for all the details provided. It appears that the RUCKUS ICX7150-C12P switch may be stuck in boot mode post-power outage. We can try to recover the unit by following the guide below.

 

Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

 

Please let us know the results of the test. If the unit cannot be recovered, we can proceed with the Replacement of the unit.

 

 

Best regards,

RUCKUS | Lennar Home Community Support