Ruckus switch not working

Question

My Ruckus switch (7150-C12P) is not working. I tried to power off and on by disconnecting the power cord, it briefly flashes amber then no lights. I tried to do the factory reset button as well, same result with quick flash amber lights then no lights. Based on other searches in this forum, it looks like an RMA is required. How do I initiate that process?

Sgatjens · Answer

Hi @Willy-will

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards, 
 
RUCKUS | Lennar Home Community Support

Willy-will · Answer

Thank you for the follow-up! I responded via private message.

Sgatjens · Answer

Hi @Willy-will

I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue.