Multiple issues with ruckus network system

EMRuckus

Hello,

I'm experiencing several issues with my Ruckus network system and would appreciate assistance.

The issues I'm encountering are:
- Several Ethernet wall ports are not working. When I connect a device via an Ethernet cable, there is no network connection.
- The Wi-Fi access points/boosters throughout my townhome provide inconsistent coverage and often have weak or unreliable signal, despite having high-speed Verizon Fios internet.
- I'm unable to sign in to the Ruckus app. It repeatedly tells me that I must be connected to my network in order to sign in, even though I am.

Is it possible to speak with someone by phone or schedule a technician to come out and inspect the system? I'm hoping to avoid extended back-and-forth communication through this form, as it's not the most convenient way for me to troubleshoot these issues.

Thank you for your help.

Yarenis

Hi @EMRuckus 

 

I hope you are doing well. We don't offer on-site or phone assistance, and it seems you have multiple issues, but I can show you how you can discard a few of the issues you have.

 

• Check the Ethernet wall ports by connecting a different device to confirm that the wall port is not providing a network connection.
• Locate the network switch in your home. Using a known-good Ethernet cable and a laptop, connect directly to each switch port one at a time to verify whether the ports are providing network connectivity. If the switch ports work properly but the wall ports do not, the issue may be with the in-wall cabling, and the wiring may need to be inspected or replaced.
• Regarding the Unleashed app, please confirm whether the issue occurs only on your mobile device or if other mobile devices are also unable to log in while connected to your Unleashed Wi-Fi. You can also access the Unleashed management interface using the IP address of the Master Access Point or by browsing to unleashed.ruckuswireless.com while connected to your home network.
• If you're still unable to log in to the Unleashed app, please let us know the exact error message or send us a screenshot.
• Verify that all RUCKUS access points are powered on and that their LED indicators are lit. If one of the access points is powered off, it may result in reduced Wi-Fi coverage in parts of your home.

Best regards,

RUCKUS | Lennar Home Community Support