I don't have any power in my access points or going through any other ethernet cables
Hi @fedduane
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that your RUCKUS Access Points has no power.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with above details and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
my device is is a ICX7150-C12P-2X1Gthe devices were working fine since 2018 until about 6 months ago.There are 3 amber and 1 green light blinking synchronously. the three black cables to the right are flashing amber and the first white cable to the left of the black cables is flashing green.
Thank you for the response and the information.
Please provide a FULL photo showing the status of the lights and the full switch panel with cable connections to the switch ports as marked in the screenshot below.
Thank you again for your patience and understanding.
the three black cables to the right are flashing amber and the first white cable to the left of the black cables is flashing green. none of the other cables have blinking lights.
Thank you for your response and the update.
Based on the switch LED status and cable connections shown in your photos, the RUCKUS Switch appears to be functioning normally.
However, it is possible that the switch ports have entered a disabled state, which would prevent them from supplying power to the Access Points (APs).
As a first step, please disconnect the Ethernet cables connected to the APs from their current switch ports and reconnect them to any other available ports between 1 and 12 (refer to the screenshot below). Once completed, please check whether the APs receive power.
If the APs still do not power on, the switch ports may need to be re-enabled. Please refer to the following RUCKUS Lennar Knowledge Base self-help article for instructions:
/kb/articles/6-no-power-on-access-points-and-icx-7150-c12p-switch-with-green-lights-on-syst-pwr-and-poe-disabled
Please follow the steps in the article and let me know how it goes. If you encounter any issues or need assistance at any point during the process, I will be happy to help.
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
