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Unable to boot ICX7150 to Switch Mode

jjunker

I've had the known issue with a power outage where the ICX-7150 boots into Router mode intead of Switch mode. I've always been able to use the instructions below to get it back into Switch mode, with the intentions of fixing it for good at somepoint.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Yesterday, we had a storm come through and briefly knocked out our power. Whenever I follow the normal steps, it continues to boot up the Secondary/Router mode. I tried it several times and cannot get it back into Switch mode or Primary. When I try copying the Primary to Secondary to resolve it, I get the message about it can't find a UFI image. So figured maybe I needed to reload the files. I started to use these steps:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

However, when I type in the command for "bootram", it gives me a message and doesn't seem to recognize that word/command. Appreciate any help on getting this back up and going!

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imran.sanadi@commscope.com

Hi @jjunker

I hope this message finds you well.

Thank you for your communication and the information.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward that works for 08080f and above versions. Users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

After upgrading your Switch with this tool will fix the SPR issue forever as both the partitions will be with SPS post upgrade.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

All comments

imran.sanadi@commscope.com

Hi @jjunker

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to boot the RUCKUS Switch to the Switch (SPS) mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Let me check some configurations on your RUCKUS Switch and assist you accordingly.

please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

jjunker

Thank you for your help... here are the commands and responses:

show version:
SSH@ICX7150-C12 Router#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d
(32539748 bytes) from Secondary SPR08090d.bin (Non-UFI)
SW: Version 08.0.90dT213
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz1011 5)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849RBKY
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1 day(s) 20 hour(s) 37 minute(s) 34 second(s)
The system started at 00:31:19 GMT+00 Sun Jan 02 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================

show flash
SSH@ICX7150-C12 Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Code Flash Free Space = 1260400640

show inline power
SSH@ICX7150-C12 Router#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 10 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On On 4100 15400 802.3af Class 3 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On On 4100 15400 802.3af Class 3 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 8200 30800

show inline power detail
SSH@ICX7150-C12 Router#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.1 Build 002

Hardware
Version
----------------
V2R4

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 2 10 0 8 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 8.200 W 30.800 W

show interface brief
SSH@ICX7150-C12 Router#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 dcae.eb30.5f2e
1/1/2 Up Forward Full 1G None No 1 0 dcae.eb30.5f2f
1/1/3 Down None None None None No 1 0 dcae.eb30.5f30
1/1/4 Up Forward Full 1G None No 1 0 dcae.eb30.5f31
1/1/5 Up Forward Full 100M None No 1 0 dcae.eb30.5f32
1/1/6 Down None None None None No 1 0 dcae.eb30.5f33
1/1/7 Down None None None None No 1 0 dcae.eb30.5f34
1/1/8 Down None None None None No 1 0 dcae.eb30.5f35
1/1/9 Down None None None None No 1 0 dcae.eb30.5f36
1/1/10 Down None None None None No 1 0 dcae.eb30.5f37
1/1/11 Down None None None None No 1 0 dcae.eb30.5f38
1/1/12 Down None None None None No 1 0 dcae.eb30.5f39
1/2/1 Down None None None None No 1 0 dcae.eb30.5f3b
1/2/2 Down None None None None No 1 0 dcae.eb30.5f3c
1/3/1 Down None None None None No 1 0 dcae.eb30.5f3d
1/3/2 Down None None None None No 1 0 dcae.eb30.5f3e
mgmt1 Down None None None None No None 0 dcae.eb30.5f2e

imran.sanadi@commscope.com

Hi @jjunker

I hope this message finds you well.

Thank you for your communication and the information.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

After upgrading your Switch with this tool will fix the SPR issue forever as both the partitions will be with SPS post upgrade.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

jjunker

This worked. Thank you very much!