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Ruckus ICX7150-C12P Warranty Replacement With Serial Number after speaking to Ruckus Rep on Phone

jcbruin

My unit is under warranty I was instructed by the Ruckus support representative (Shruthi) on the phone and she told me to request for a replacement under warranty since the unit is bricked and no longer working.

SN: FEK3250P303

Thank you. I am happy to email/DM my home address for the replacement.

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jcbruin

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imran.sanadi@commscope.com

Hi @jcbruin

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that the warranty is covered only for Hardware issues. For Software issue we can check the current state of the Switch and try to troubleshoot.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

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Please log into your RUCKUS Account before uploading these photos/screenshots.

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Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

jcbruin

HI Imran, Thanks for your reply.

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

Previously operational. I was the original home buyer from Lennar and the unit has been working since 2019.

However it failed abruptly last week and all of my home hubs that are plugged in to the switch are not working.

No there were no power outages at my home at all.

2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please see photos attached.

imran.sanadi@commscope.com

Hi @jcbruin

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support