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Re: Unleashed App v 14.151.4 - Recent Update Crashing

Zeroquik

I am having this issue on iOS on version 16.157.4. I’ve tried offloading data and uninstall/reinstall app with no luck. Any recommendations?

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JacksonCampbell

They've been frequently updating to fix bugs, at least on Android.

imran.sanadi@commscope.com

Hi @Zeroquik

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with logging into the RUCKUS Unleashed application.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please let me know the error you see when trying to log into the RUCKUS Unleashed application?

2. Can you help me with the RUCKUS Unleashed web management system’s version?

Please help me with above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Zeroquik

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Zeroquik

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Zeroquik

1. The iOS application crashes without giving an error.

2. App version 16.157.4

imran.sanadi@commscope.com

Hi @Zeroquik

Greetings!

Thank you for your response and the update.

We just released version 16.157.6 of the RUCKUS Unleashed iOS application. Could you please update to this version and check whether the issue persists?

Please let us know the results once you have had a chance to test it.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Zeroquik

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Zeroquik

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support