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My RUCKUS device has been emitting a very loud 3–5 second beep!

JSK

My RUCKUS device has been emitting a very loud 3–5 second beep at all hours of the day and night. It startles the entire household, including my dogs, who go into panic and then anxiety immediately afterward. That is how loud and disruptive the sound is. We have absolutely no idea how to resolve this. Has this issue occurred before, and if so, how can we stop it?

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imran.sanadi@commscope.com

Hi @JSK
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

JSK

Yes, it is.

imran.sanadi@commscope.com

Hi @JSK

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Device is emitting sound.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. What device is emitting a loud sound is that the RUCKUS ICX-7150-C12P Switch and ceiling mounted RUCKUS Access Points?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

JSK

Not sure how to find this thread once I log on.

imran.sanadi@commscope.com

Hi @JSK

Thank you for the response and the update.

Here's the link to your post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-RUCKUS-device-has-been-emitting-a-very-loud-3-5-second-beep/td-p/114331

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

JSK

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imran.sanadi@commscope.com

Hi @JSK

Greetings!

Thank you for the response and the information.

Could you please confirm that what device is emitting a loud sound is that the RUCKUS ICX-7150-C12P Switch and ceiling mounted RUCKUS Access Points?

Kindly shoot a video of the beeping device and share it on the Google drive link below.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

JSK

Sorry, but we have no idea which device it comes from as it does it randomly and stops when we run to check.

imran.sanadi@commscope.com

Hi @JSK

Thank you for your response and the update.

Apologies, but without the requested information, we will be unable to assist further with this issue.

Please try to locate the device and share the required details with us. Additionally, you may consider seeking assistance from a local technician to help check for this issue.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @JSK

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

JSK

Nothing we have tried has resolved the issue, and this situation has become extremely frustrating. The fact that the system was installed and yet no one is able to come to our home to address the problem is unacceptable. At this point, we will be disconnecting the system and moving forward with another vendor.

imran.sanadi@commscope.com

Hi @JSK

Greetings!

Thank you for the response.

Apologies for the inconvenience, but we would need to identify which specific device is experiencing the issue in order to assist further and determine whether this may be a hardware-related fault requiring replacement.

If you hear the sound again, please share the device details along with a picture of the device so we can investigate and assist you further.

Without this information, it would be difficult for us to determine the appropriate next steps or how best to help resolve the issue.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support