Hi @HelpMePlease
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are looking to replace your RUCKUS Wireless Access Points to a newer model.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Before we assist you with that request, could you please let us know if you are currently experiencing any issues or hardware-related problems with your existing RUCKUS devices? If so, we would be happy to assist you in resolving them.
Please confirm.
We appreciate your cooperation and look forward to assisting you further.
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
Greetings!
I have requested some details in Private chat. Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.
Thank you once again for your patience and understanding.
Thank you for sharing the requested information on Private Chat.
Based on the troubleshooting performed, your ICX-7150-C12P switch is not responding properly. We previously attempted multiple troubleshooting steps to resolve the issue; however, the problem still persists.
At this point, the behavior appears to indicate a possible hardware issue.
As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.
To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. Please check and let me know if you have any questions.
Thank you once again for your patience.
If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.
